Join our client in the Heart of London's Financial Hub!

Our client are a leading multi trillion asset manager with many years of successful operations in the UK, they are expanding their footprint in Central London unveiling a state-of-the-art, ESG-friendly facility.

Embark on a thrilling journey: Where Ambition Meets Innovation

Imagine yourself at the forefront of the growth strategy, working in a brand-new office space spanning multiple floors. As they gear up for a hiring spree over the next decade, be part of a dynamic team that's pushing boundaries and shaping the future of financial services.

Position: Client Experience Lead

Our client are seeking a seasoned and dynamic Client Experience Lead to spearhead the front-of-house operations in this exciting phase of expansion. This is your chance to make a significant impact in a leadership role, overseeing a team of dedicated professionals and ensuring an unparalleled client experience.

Your Role: Elevating Client Engagement

As the Client Experience Lead, your primary responsibilities will include:

• Client Engagement: Craft an atmosphere where clients and customers enjoy a positive and memorable experience.

• Team Supervision: Lead and inspire a team of front-of-house operatives towards excellence.

• Liaison and Collaboration: Act as the point of contact for event and meetings specialists, ensuring seamless execution.

• Training and Development: Implement training programs to enhance skills and foster a customer service mindset.

• Client Satisfaction: Monitor feedback, proactively addressing concerns to maintain high client satisfaction levels.

• Service Standards: Establish and enforce protocols, ensuring a consistent high level of service.

• Workflow Management: Efficiently manage client flow to enhance the overall client experience.

• Conflict Resolution: Handle complaints professionally, seeking prompt resolution and escalating when necessary.

• Communication: Ensure effective communication between front-of-house operatives and support functions.

• Quality Control: Conduct regular inspections to maintain cleanliness, organisation, and service standards.

• Data Analysis: Utilize data to identify trends and implement changes for continuous improvement.

Qualifications:

• Experience: Previous client-facing role within front-of-house operations or hospitality industry is essential.

• Leadership Skills: Strong leadership and team management capability.

• Communication: Excellent interpersonal skills to interact effectively with clients, staff, and stakeholders.

• Customer-Centric: A deep understanding and commitment to delivering exceptional client service.

• Problem-Solving: Strong problem-solving skills and the ability to handle challenging client situations.

• Attention to Detail: Pay close attention to detail to maintain high-quality service standards.

• Adaptability: Ability to adapt to changing client needs and operational requirements.

• Organisational Skills: Effective organisational and multitasking skills to manage a busy front-of-house environment.

Embark on a Rewarding Career Journey!

If you are an experienced front-of-house executive with a passion for client satisfaction and a knack for leadership, this is your opportunity to shine.

Join our client, where every day brings new challenges and opportunities for growth.

Apply now and be part of the exciting expansion story!

If you’d like to apply for this role, please contact one of the Maxwell Stephens team on 0207 118 4848 for more details. You can also send your CV to cv@maxwellstephens.com.