Client Overview
ISG is one of the UK's leading construction, fit-out and engineering businesses, delivering complex projects across commercial, education, healthcare, retail and public sector environments. Operating from its international headquarters in the City of London, ISG places significant importance on creating an efficient, professional and well-managed workplace that supports both employees and clients.
To strengthen its internal Facilities team, ISG appointed Maxwell Stephens to recruit a Facilities Co-ordinator—a pivotal position responsible for ensuring the smooth day-to-day operation of its London headquarters.
The Challenge
Although often viewed as an operational role, the Facilities Co-ordinator position required an individual capable of balancing multiple priorities while delivering an exceptional workplace experience.
The successful candidate would be responsible for:
• Coordinating the daily operation of the office, reception and post room functions.
• Managing supplier and contractor relationships to ensure consistently high service standards.
• Supporting health & safety compliance and workplace risk management.
• Assisting with office moves, space planning and internal logistics.
• Responding quickly to facilities issues while maintaining excellent levels of customer service.
• Supporting the Head of Facilities with operational reporting, administration and continuous improvement initiatives.
• Acting as a central point of communication between employees, contractors and service providers.
Beyond technical capability, ISG required someone with outstanding organisational skills, exceptional attention to detail and the confidence to build strong relationships across the business.
Our Approach
Drawing on our specialist expertise in Facilities Management recruitment, we undertook a targeted search to identify candidates with the right combination of operational experience, customer service excellence and cultural fit.
Our recruitment process included:
• Detailed Role Consultation – Working closely with ISG to fully understand the responsibilities, reporting structure and the type of individual who would thrive within their fast-paced corporate environment.
• Targeted Candidate Search – Leveraging our extensive Facilities Management network to identify professionals with experience supporting high-profile corporate workplaces.
• Competency-Based Assessment – Conducting in-depth interviews focused on organisation, stakeholder management, problem-solving, communication skills and operational delivery.
• Cultural Fit Evaluation – Ensuring shortlisted candidates possessed the professionalism, initiative and customer-focused approach required to represent the Facilities team across the wider organisation.
The Outcome
Following a comprehensive recruitment process, Maxwell Stephens successfully placed an exceptional Facilities Co-ordinator who quickly became an integral member of ISG's Facilities team.
The successful candidate has:
• Delivered efficient day-to-day coordination of workplace operations across the London headquarters.
• Built strong relationships with suppliers and contractors, improving service delivery and responsiveness.
• Supported the continued maintenance of high health & safety and workplace compliance standards.
• Coordinated office moves, internal logistics and workplace support activities with minimal disruption to business operations.
• Demonstrated exceptional organisational ability, attention to detail and proactive problem-solving.
• Enhanced the overall employee and visitor experience by ensuring the workplace operates smoothly and professionally every day.
This successful appointment demonstrates Maxwell Stephens' ability to recruit high-calibre Facilities Management professionals at every level, from operational support roles through to senior leadership appointments, delivering candidates who make an immediate and lasting impact on workplace performance.