Client Overview
Sentiem is a forward-thinking organisation that places significant emphasis on creating a productive, efficient and engaging workplace environment for its employees. As the business continued to evolve, maintaining a seamless workplace experience became increasingly important to supporting operational performance, employee wellbeing and organisational growth.
To strengthen its Workplace & Operations function, Sentiem required an experienced Facilities & Workplace Coordinator capable of overseeing day-to-day workplace operations, managing service providers and ensuring the workplace remained safe, compliant and highly functional.
The Challenge
Sentiem required a Facilities & Workplace Coordinator who could take ownership of workplace operations while supporting a positive employee experience across the organisation.
The successful candidate needed to combine strong facilities coordination skills with a proactive and customer-focused approach, ensuring that workplace services operated efficiently and effectively.
Key areas of responsibility included:
- Workplace operations and facilities coordination
- Contractor and vendor management
- Service Level Agreement(SLA) monitoring
- Health, safety and compliance support
- Maintenance coordination and issue resolution
- Access control and security administration
- Utilities and workplace services management
- Space planning and workplace reconfigurations
- Office moves and workplace change support
- Emergency response and incident management
- Stakeholder engagement and employee support
The role required an individual capable of managing multiple priorities while maintaining high standards of service delivery across a fast-paced working environment.
In addition to strong technical and operational capability, the organisation sought someone who could align with its culture and contribute positively to the overall workplace experience.
Our Approach
Understanding the Requirement
Maxwell Stephens worked closely with Sentiem to gain a detailed understanding of the organisation’s workplace strategy, operational requirements and cultural values.
The successful candidate would need to demonstrate strong organisational skills, excellent stakeholder management capabilities and the flexibility to respond to both planned and unexpected operational challenges.
Specialist Search Process
Drawing upon our extensive Facilities Management and Workplace Operations network, we conducted a targeted search focused on candidates with experience across:
- Facilities Coordination
- Workplace Operations
- Contractor and Supplier Management
- Health & Safety Compliance
- Office and Workplace Services
- Workplace Experience
- Space Planning and Workplace Moves
- Corporate Facilities Management
Particular emphasis was placed on identifying candidates who could combine operational excellence with a service-focused mindset and strong interpersonal skills.
Candidate Assessment
Candidates were assessed against a range of technical, operational and behavioural competencies, including:
- Facilities and workplace coordination expertise
- Vendor and contractor management capability
- Health, safety and compliance awareness
- Stakeholder engagement and communication skills
- Organisational and problem-solving ability
- Workplace service delivery experience
- Emergency response and incident management capability
- Cultural alignment and adaptability
Our assessment process focused on identifying individuals capable of supporting both operational efficiency and a positive workplace culture.
The Outcome
Maxwell Stephens successfully appointed an experienced Facilities & Workplace Coordinator who brought a strong combination of operational expertise, workplace knowledge and a proactive approach to service delivery.
The successful candidate quickly integrated into the organisation and assumed responsibility for supporting workplace operations across a broad range of facilities functions.
Key strengths included:
- Strong facilities and workplace coordination experience
- Effective contractor and supplier management capability
- Health, safety and compliance awareness
- Excellent communication and stakeholder engagement skills
- Experience supporting workplace moves and reconfigurations
- A proactive and solutions-focused approach
- Strong alignment with Sentiem’s culture and values
Following their appointment, the Facilities & Workplace Coordinator became a key member of the Workplace & Operations team, helping to maintain a safe, efficient and engaging working environment.
Results Delivered
The appointment delivered significant benefits across Sentiem’s workplace operations, including:
- Improved day-to-day management of workplace services
- Enhanced contractor and vendor performance oversight
- Strengthened compliance with health, safety and workplace standards
- Improved coordination of maintenance and operational activities
- Enhanced support for office moves and workplace reconfigurations
- Greater readiness for workplace incidents and emergency situations
- Improved employee and visitor workplace experience
- Continued alignment of workplace services with organisational culture
The successful placement provided Sentiem with a Facilities& Workplace Coordinator capable of supporting operational excellence while helping create a workplace environment that enables employees to perform at their best.
Specialist Facilities & Workplace Recruitment
Maxwell Stephens supports organisations across corporate, technology, professional services and commercial sectors with specialist recruitment solutions across facilities, workplace and property management.
Our expertise includes:
- Facilities Coordination
- Workplace Operations
- Facilities Management
- Workplace Experience
- Health & Safety Compliance
- Contractor Management
- Office Moves & Workplace Change
- Property & Workplace Services
By combining specialist Facilities Management recruitment expertise with a deep understanding of modern workplace environments, we help organisations secure the professionals responsible for creating safe, efficient and high-performing workplaces.