Client Overview
ATG Entertainment (formerly Ambassador Theatre Group) is one of the world’s leading live entertainment organisations, operating an extensive portfolio of theatres, venues and cultural destinations across the UK and internationally.
With a diverse property estate encompassing historic theatres, modern performance venues and operational support facilities, ATG required an experienced Property Manager to support the effective management, maintenance and long-term stewardship of its property portfolio.
The appointment was critical to ensuring that venue infrastructure, building assets and maintenance programmes supported both operational performance and exceptional customer experiences across the estate.
The Challenge & Our Solution
ATG required a Property Manager capable of acting as a key link between central property functions and venue-based maintenance teams across its theatre portfolio.
This was a multifaceted role requiring a commercially minded property professional with strong technical knowledge, stakeholder management capability and experience overseeing complex property and estates operations.
The successful candidate would be responsible for:
• Managing day-to-day property and building maintenance activities
• Supporting venue engineering and maintenance teams
• Overseeing planned and reactive maintenance programmes
• Managing property-related budgets and expenditure
• Delivering capital projects and refurbishment works
• Monitoring contractor performance and supplier relationships
• Supporting asset management and lifecycle planning
• Ensuring value for money across maintenance and property services
• Maintaining accurate property records and maintenance data
• Providing technical support and reporting to senior leadership
The role demanded an individual capable of balancing operational priorities with long-term property strategy while supporting a geographically diverse and operationally critical estate.
Our Approach
Understanding the Requirement
Maxwell Stephens worked closely with ATG’s leadership team to gain a comprehensive understanding of the operational and technical requirements of the role.
The organisation required a property professional capable of operating across multiple stakeholder groups while supporting both strategic property initiatives and day-to-day estate operations.
Specialist Search Process
Drawing upon our specialist Property and Facilities Management network, we conducted a targeted search focused on candidates with experience in:
• Property Management
• Estates Management
• Commercial Property Operations
• Building Maintenance
• Capital Projects
• Asset Management
• Procurement and Contract Management
• Facilities and Engineering Services
• Multi-site Estates
Particular emphasis was placed on identifying candidates with experience managing complex property portfolios, capital investment programmes and contractor relationships.
Candidate Assessment
Candidates were assessed against a range of technical, operational and commercial competencies, including:
• Property and estates management expertise
• Budget management and financial control
• Capital works and refurbishment project delivery
• Contract and supplier management
• Building maintenance and engineering coordination
• Stakeholder engagement and communication
• Data management and reporting capability
• Strategic planning and problem-solving
Our recruitment process focused on securing a candidate who could contribute immediately while supporting the ongoing development of ATG’s property management function.
The Outcome
Maxwell Stephens successfully appointed an experienced Property Manager with a strong background in property operations, maintenance management and capital project delivery.
The successful candidate quickly became an integral part of ATG’s property team, taking responsibility for managing building-related issues, coordinating maintenance activities and supporting the long-term performance of the estate.
Key strengths included:
• Extensive property and estates management experience
• Strong budgetary and financial management capability
• Expertise in procurement and contract management
• Experience delivering capital projects and refurbishment programmes
• Strong stakeholder management and communication skills
• Detailed understanding of building maintenance and asset management principles
Working closely with venue teams, technical operations and central property functions, the appointed Property Manager helped strengthen the management of maintenance programmes, property budgets and capital investment projects across the portfolio.
Results Delivered
The appointment delivered significant operational benefits for ATG, including:
• Enhanced oversight of property and estate operations
• Improved management of planned and reactive maintenance activities
• Stronger budget control and financial reporting
• Effective delivery of capital works and refurbishment projects
• Improved contractor performance and supplier management
• Greater visibility of property-related risks and asset requirements
• Strengthened collaboration between central property teams and venue operations
The successful hire provided ATG with a skilled property professional capable of supporting both the day-to-day management and long-term performance of a diverse and operationally important theatre estate.
Specialist Property & Facilities Management Recruitment
Maxwell Stephens supports organisations across entertainment, commercial property, corporate real estate and public-sector environments with specialist recruitment solutions across property, estates and facilities management.
Our expertise includes:
• Property Management
• Estates Management
• Facilities Management
• Capital Projects
• Asset Management
• Building Services
• Workplace & Property Services
• Strategic Estates Leadership
By combining deep market knowledge with specialist property and facilities management recruitment expertise, we help organisations secure the professionals responsible for maintaining, enhancing and future-proofing complex property portfolios.