Background & Client Overview
American Express engaged Maxwell Stephens to support a Facilities Management requirement centred on the effective coordination of workplace moves and changes within a high-profile corporate environment.
The assignment required a professional who could work across multiple stakeholders, maintain service continuity and ensure that workplace changes were delivered in a structured and controlled way.
Founded in 1850 as a freight forwarding company in Buffalo, New York, American Express is now a global payments and financial services business with more than 76,000 employees. In the UK it has its European Service Centre in Brighton and offices in London, Burgess Hill and Manchester.
The Challenge
Moves and changes activity can place significant pressure on day-to-day operations. The successful appointment needed to combine strong organisation with practical Facilities Management experience, clear communication and the ability to coordinate activity without disrupting the wider workplace.
Particular importance was placed on stakeholder communication, planning, contractor coordination and maintaining high service standards throughout periods of change.
The Market for This Role
Moves and changes work is a specialism of its own. It needs someone who can plan in detail, keep a large number of people informed and coordinate contractors without disrupting a working office. Candidates with a track record in large corporate occupiers are in steady demand.
Across the UK, the average time to hire rose to 12 weeks in spring 2026, according to Totaljobs, so a targeted search is usually the faster route.
Our Recruitment Approach
Maxwell Stephens conducted a targeted search for Facilities Management professionals with relevant corporate workplace experience and a strong track record of coordinating operational change.
Candidates were assessed for their ability to manage competing priorities, communicate effectively with internal teams and external service partners, and take ownership of workplace activity from planning through to delivery.
Outcome
Maxwell Stephens made the appointment.
The role covered workplace moves and changes: planning, stakeholder communication, contractor coordination and service continuity.
Need Facilities Management support for workplace moves, changes or operational improvement? Contact Maxwell Stephens to discuss your recruitment requirements.
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