Two Senior Appointments at Boston Consulting Group

Background

Boston Consulting Group (BCG) is one of the world's leading management consulting firms, known for helping organisations solve complex problems and deliver transformational change. As part of its continued investment in innovation, operational performance and the workplace, BCG needed senior professionals to support both its global digital transformation agenda and the ongoing improvement of its London office operations.

Maxwell Stephens partnered with BCG to recruit two strategically important positions: a Leader, Digital Operations & Technology, and an Operations Project Manager. Both roles played a critical part in BCG's evolving workplace, technology and operational strategy.

The Challenge

BCG needed experienced professionals capable of delivering meaningful change within highly visible, business-critical functions. Although distinct in focus, both appointments demanded strong leadership, stakeholder management and the ability to drive operational improvement in a fast-paced, high-performance environment. Each also required someone who could combine strategic thinking with practical execution.

Leader, Digital Operations & Technology

The successful candidate needed to:

• Lead digital transformation initiatives across global operations.
• Drive automation, AI adoption and enterprise technology programmes.
• Improve operational efficiency through process redesign.
• Support the development of hybrid working frameworks.
• Influence senior stakeholders across international teams.
• Deliver innovation while maintaining operational stability.

Operations Project Manager

The Operations Project Manager would be responsible for:

• Managing workplace and facilities-related projects within BCG's London office.
• Delivering office refurbishments and workplace improvements.
• Managing contractors, suppliers and service providers.
• Supporting operational planning and budget management.
• Improving workplace efficiency and employee experience.
• Coordinating activity across Facilities, HR, Finance, Health & Safety and wider business functions.

Our Approach

Maxwell Stephens worked closely with BCG's leadership team to build a detailed understanding of the technical, operational and cultural requirements of both positions. Particular attention went to identifying candidates who would thrive in a collaborative, innovation-led environment while holding themselves to very high standards of delivery.

• Digital Operations & Technology search. We focused on candidates with expertise in digital transformation, enterprise technology programmes, automation and AI implementation, global operational leadership and change management.
• Operations Project Manager search. We targeted professionals with experience across facilities and workplace operations, capital projects and office refurbishments, contractor and vendor management, budget oversight and cross-functional stakeholder engagement.
• Assessment. Candidates were evaluated not only on technical competence but on leadership style, communication, adaptability and cultural fit with BCG's values and way of working. In roles where the appointee has to carry senior stakeholders with them, those qualities decide whether change actually lands.

The Outcome

Both appointments were delivered, giving BCG two highly capable professionals who quickly made a measurable impact within their respective functions.

Leader, Digital Operations & Technology. The appointed leader has played a key role in accelerating BCG's digital transformation agenda through new technology solutions and operational improvements, including:

• Streamlining business processes through enterprise-wide automation initiatives.
• Supporting the adoption of AI-driven tools and technologies.
• Improving productivity across global operations.
• Developing frameworks that support effective hybrid working.
• Improving collaboration and operational consistency across international teams.

Operations Project Manager. The successful candidate quickly established themselves as a key member of BCG's workplace and operations team, and has since:

• Delivered office refurbishment and workplace improvement projects on time and within budget.
• Identified and resolved operational inefficiencies.
• Strengthened supplier and contractor performance management.
• Improved workplace environments to support employee productivity and wellbeing.
• Improved collaboration between Facilities, HR, Finance and other business functions.

Taken together, the two appointments have improved operational efficiency, service delivery and organisational effectiveness in their areas; created a more efficient and collaborative working environment through workplace projects; strengthened BCG's digital capability, with automation and AI initiatives freeing teams to concentrate on higher-value work; and improved collaboration across departments, which in turn has strengthened decision-making and operational resilience.

Candidate Testimonial

I highly recommend Maxwell Stephens for their outstanding support and assistance during my job search. Their help was instrumental in finding the perfect job opportunity and guiding me through the entire process. Their professionalism and expertise were evident from the start. They took the time to understand my skills and career goals, and their extensive industry knowledge helped identify suitable job opportunities. They provided valuable guidance and interview preparation, boosting my confidence and performance. Their unwavering support and genuine interest in my success were truly remarkable. They promptly addressed my concerns, provided regular updates, and offered encouragement when needed. Thanks to Maxwell Stephens, I secured an ideal job that aligns with my aspirations. I wholeheartedly recommend Maxwell Stephens Recruitment to anyone seeking a knowledgeable and supportive professional to navigate the job market. Their commitment to excellence and genuine care for their clients make them an invaluable asset.

Andre Rodrigues
Operations Project Manager, BCG

Why These Placements Worked

The two roles sat at opposite ends of the operations spectrum — one global and technology-led, the other local and hands-on — but the same thing determined success in each: the ability to pair strategic thinking with practical delivery, and to bring stakeholders along in the process. Assessing for both from the outset, rather than for technical skills alone, is what produced two appointments that fitted.

Maxwell Stephens recruits senior professionals across facilities management, workplace operations, transformation and strategic business support. If you are planning a similar appointment, get in touch with our team.