Client Overview
Boston Consulting Group (BCG) is one of the world’s leading management consulting firms, renowned for helping organisations solve complex challenges and drive transformational change. As part of its continued commitment to innovation, operational excellence, and workplace performance, BCG required senior professionals to support both its global digital transformation agenda and the ongoing optimisation of its London office operations.
We partnered with BCG to successfully recruit for two strategically important positions:
- Leader, Digital Operations & Technology
- Operations Project Manager
Both roles played a critical part in supporting BCG’s evolving workplace, technology, and operational strategy.
The Challenge
BCG required experienced professionals capable of delivering meaningful change within highly visible and business-critical functions.
While distinct in focus, both appointments demanded strong leadership, stakeholder management capability, and the ability to drive operational improvement within a fast-paced, high-performance environment.
Leader, Digital Operations & Technology
The successful candidate needed to:
- Lead digital transformation initiatives across global operations
- Drive automation, AI adoption, and enterprise technology programmes
- Improve operational efficiency through process redesign
- Support the development of hybrid working frameworks
- Influence senior stakeholders across international teams
- Deliver innovation while maintaining operational stability
Operations Project Manager
The Operations Project Manager was responsible for:
- Managing workplace and facilities-related projects within BCG’s London office
- Delivering office refurbishments and workplace improvements
- Managing contractors, suppliers, and service providers
- Supporting operational planning and budget management
- Improving workplace efficiency and employee experience
- Coordinating activities across Facilities, HR, Finance, Health & Safety, and wider business functions
Both appointments required candidates who could combine strategic thinking with practical execution.
Our Approach
Understanding the Requirement
We worked closely with BCG’s leadership team to gain a detailed understanding of the technical, operational, and cultural requirements of both positions.
Particular focus was placed on identifying candidates who could thrive within a collaborative, innovation-led environment while maintaining exceptionally high standards of delivery.
Targeted Search Strategy
For the Leader, Digital Operations & Technology role, we focused on candidates with expertise in:
- Digital transformation
- Enterprise technology programmes
- Automation and AI implementation
- Global operational leadership
- Change management
For the Operations Project Manager position, we targeted professionals with experience across:
- Facilities and workplace operations
- Capital projects and office refurbishments
- Contractor and vendor management
- Budget oversight
- Cross-functional stakeholder engagement
Rigorous Assessment Process
Candidates were evaluated not only on technical competence but also on leadership style, communication skills, adaptability, and cultural alignment with BCG’s values and working environment.
The Outcome
We successfully delivered both appointments, providing BCG with two highly capable professionals who quickly made a measurable impact within their respective functions.
Leader, Digital Operations & Technology
The appointed leader has played a key role in accelerating BCG’s digital transformation agenda through the implementation of innovative technology solutions and operational improvements.
Key achievements include:
- Streamlining business processes through enterprise-wide automation initiatives
- Supporting the adoption of AI-driven tools and technologies
- Enhancing productivity across global operations
- Developing frameworks that support effective hybrid working
- Improving collaboration and operational consistency across international teams
Operations Project Manager
The successful candidate quickly established themselves as a key member of BCG’s workplace and operations team.
Key achievements include:
- Delivering office refurbishment and workplace improvement projects on time and within budget
- Identifying and resolving operational inefficiencies
- Strengthening supplier and contractor performance management
- Enhancing workplace environments to support employee productivity and wellbeing
- Improving collaboration between Facilities, HR, Finance, and other business functions
Results Delivered
Enhanced Operational Performance
Both appointments have contributed significantly to improving operational efficiency, service delivery, and organisational effectiveness across their respective areas of responsibility.
Improved Workplace Experience
Workplace projects and operational enhancements have helped create a more efficient, productive, and collaborative working environment for employees.
Stronger Digital Capability
The successful implementation of automation and AI initiatives has supported BCG’s commitment to innovation while enabling teams to focus on higher-value strategic activities.
Greater Organisational Alignment
Improved collaboration across departments and functions has strengthened decision-making, service delivery, and operational resilience.
The Impact
These successful appointments demonstrate the value of combining strong leadership with operational expertise. By delivering exceptional talent across both digital operations and workplace management functions, we helped BCG strengthen its ability to innovate, optimise performance, and support its people in an increasingly dynamic business environment.
The success of these placements reinforces our expertise in recruiting senior professionals across facilities management, workplace operations, transformation, and strategic business support functions.