The Client: Bruntwood
Bruntwood is a leading commercial property company operating across Manchester, Liverpool, Leeds, and Birmingham. With a portfolio of over 100 properties, they provide office space, serviced offices, meeting rooms, and retail premises across multiple business sectors. Their commitment to operational excellence and customer service meant that finding the right Facilities Manager was a key priority to maintain their high standards.
The Challenge: Finding a High-Calibre Facilities Manager
Bruntwood needed a Facilities Manager who could oversee the delivery of Total Facilities Management (TFM) services across multiple buildings. The role required someone with extensive FM experience, a strong ability to manage teams, and a proactive approach to operational excellence. The ideal candidate also needed to be highly organised, customer-focused, and skilled in health and safety compliance, financial management, and team leadership.
With the company’s emphasis on long-term relationships and cultural fit, it was crucial to find a candidate who not only had the right technical skills but also embodied Bruntwood’s values.
Our Approach: Matching the Right Talent with Bruntwood’s Needs
To ensure Bruntwood found the perfect candidate, we focused on professionals who demonstrated:
• Extensive FM experience – with a background in managing both hard and soft services.
• Strong leadership skills – capable of managing a team of Facilities Team Members (FTMs).
• Health & safety expertise – knowledge of compliance, risk management, and H&S standards.
• Financial acumen – ability to manage budgets, monitor financial performance, and deliver value for money.
• Customer-centric approach – ensuring smooth communication with stakeholders and enhancing service delivery.
• Proactive problem-solving skills – able to handle operational challenges effectively.
We identified a shortlist of highly skilled professionals who met Bruntwood’s criteria.
The Result: A Facilities Manager Who Delivers Excellence
Following a thorough search and selection process, we successfully placed a Facilities Manager who:
• Oversees the smooth operation of Bruntwood’s buildings with a focus on efficiency and compliance.
• Leads a team of Facilities Team Members, ensuring high service standards.
• Manages health & safety compliance, minimising risks and maintaining regulatory standards.
• Drives operational improvements and cost efficiencies within the FM function.
• Ensures customer satisfaction by delivering excellent facilities services and proactive communication.