Background
Capita's Real Estate & Infrastructure division is one of the UK's leading providers of property, infrastructure and Facilities Management services. With more than three decades of experience, the business manages an extensive commercial property portfolio across Europe, the Middle East and Africa, overseeing thousands of assets with a combined value of approximately £20 billion.
Its Facilities Management team is responsible for delivering operational excellence across a diverse range of commercial properties, ensuring buildings remain safe, compliant, efficient and attractive to occupiers while protecting long-term asset value for clients.
Maxwell Stephens was appointed to recruit a Building Manager to join Capita's regional Facilities Management team and oversee the day-to-day management of one or more commercial properties.
The Challenge
Capita required an experienced Building Manager capable of delivering a first-class service across a multi-let commercial property portfolio.
The successful candidate would act as the primary point of contact for occupiers, clients and service partners, ensuring buildings operated efficiently while maintaining high standards of customer service, statutory compliance and financial control.
Key responsibilities included:
- Managing the day-to-day operation of commercial properties.
- Building strong relationships with occupiers and client representatives.
- Managing Facilities Management contractors and service partners.
- Overseeing planned and reactive maintenance programmes.
- Managing service charge budgets and expenditure.
- Ensuring full compliance with health & safety legislation and statutory obligations.
- Monitoring contractor performance against agreed KPIs and SLAs.
- Supporting tenant satisfaction and retention.
- Protecting and enhancing the long-term value of client assets.
The role demanded an individual with strong technical knowledge of commercial buildings, excellent organisational skills and the confidence to balance operational priorities while maintaining exceptional customer relationships.
Finding a candidate who combined technical expertise with commercial awareness and outstanding stakeholder management skills required a highly targeted recruitment approach.
Our Approach
Drawing on our specialist Facilities Management network, Maxwell Stephens carried out a focused search across the commercial property and corporate real estate sectors to identify experienced Building Managers with proven success managing high-profile commercial assets.
Our assessment concentrated on candidates who could demonstrate:
- Experience managing multi-let commercial office buildings.
- Strong technical knowledge of building services and infrastructure.
- Proven contractor and supplier management capability.
- Financial management experience, including service charge budgeting.
- Excellent client-facing and occupier relationship skills.
- Thorough understanding of statutory compliance and health & safety legislation.
- A proactive, customer-focused approach to Facilities Management.
Throughout the recruitment process, we worked closely with Capita's management team to ensure every shortlisted candidate possessed not only the required technical expertise but also the professionalism, communication skills and commercial awareness expected within a client-facing environment.
The Outcome
Maxwell Stephens successfully placed an outstanding Building Manager who brought extensive commercial Facilities Management experience together with excellent operational leadership and stakeholder management skills.
The successful candidate quickly became an integral member of Capita's regional Facilities Management team, taking responsibility for the smooth operation of their assigned properties while maintaining consistently high service standards.
Since joining Capita, they have successfully:
- Strengthened relationships with occupiers and client stakeholders.
- Improved contractor management and service delivery performance.
- Maintained robust compliance across all statutory obligations.
- Effectively managed service charge budgets and operational expenditure.
- Enhanced tenant satisfaction through proactive Facilities Management.
- Supported Capita's wider objective of protecting asset value and delivering exceptional client service.
This successful appointment demonstrates Maxwell Stephens' expertise in recruiting experienced Building Management professionals for complex commercial property portfolios, helping leading organisations secure the specialist talent required to deliver outstanding operational performance.