Background & Client Overview
CBS Outdoor, a leading organisation specialising in outdoor advertising, appointed Maxwell Stephens to recruit an experienced Facilities Supervisor for its Camden office.
Reporting to the Head of Facilities, the role extended well beyond a single location. The successful candidate would help oversee the maintenance and effective operation of a portfolio of offices and warehouses across the UK and Ireland, making multi-site Facilities Management experience essential.
CBS Outdoor required an individual who could combine strong operational capability with leadership, supplier management, strategic thinking and a commitment to service excellence, while supporting consistent Facilities standards across a geographically dispersed estate.
The Challenge
The Facilities Supervisor position required a professional capable of managing the day-to-day demands of multiple properties while contributing to the wider development of CBS Outdoor's Facilities Management function.
The successful candidate needed to demonstrate both hands-on operational expertise and the ability to build effective relationships with internal departments and external service providers.
Key requirements included:
Multi-Site Facilities Management
Supporting the effective management of offices and warehouse facilities across the UK and Ireland, maintaining consistent operational standards across different locations.
Maintenance Management
Ensuring planned and reactive maintenance requirements were coordinated effectively and properties remained safe, functional and appropriately maintained.
Operational Leadership
Providing strong day-to-day supervision and supporting the Head of Facilities in maintaining reliable and efficient Facilities services.
Supplier & Contractor Management
Building productive relationships with external suppliers and contractors while monitoring service quality and responsiveness.
Internal Stakeholder Engagement
Working collaboratively with departments across the business to understand requirements, resolve Facilities issues and maintain a responsive service.
Strategic Thinking
Contributing to the development of Facilities initiatives that supported CBS Outdoor's wider operational and commercial objectives.
Cost & Efficiency Focus
Identifying opportunities to improve service delivery and operational efficiency while maintaining appropriate standards.
Continuous Improvement
Taking a proactive approach to Facilities Management and identifying practical opportunities to strengthen processes, maintenance programmes and service performance.
Our Recruitment Approach
Maxwell Stephens conducted a targeted search for Facilities professionals with proven experience operating across multi-site environments.
The breadth of CBS Outdoor's portfolio meant that the successful candidate needed to be comfortable coordinating requirements across several locations rather than focusing exclusively on a single building.
Our assessment concentrated on candidates with experience in:
- multi-site Facilities Management
- planned and reactive maintenance
- office and warehouse environments
- supplier and contractor management
- internal stakeholder engagement
- operational supervision
- process improvement
- customer-focused service delivery
- working across geographically dispersed estates
Through our specialist Facilities Management network and detailed selection process, we identified a candidate with more than three years' experience as a multi-site Assistant Facilities Manager.
Their combination of practical FM experience, leadership potential and understanding of multi-location operations closely matched the requirements of the Facilities Supervisor position.
Maxwell Stephens subsequently placed the candidate with CBS Outdoor.
Outcome & Impact
The successful candidate quickly became a valuable addition to CBS Outdoor's Facilities function, bringing a proactive and structured approach to the management of its UK and Ireland estate.
Stronger Multi-Site Coordination
The Facilities Supervisor helped maintain greater consistency across offices and warehouses, ensuring Facilities requirements were managed effectively across different locations.
Improved Maintenance Management
More structured maintenance programmes supported the reliable operation of properties and helped ensure Facilities issues were addressed in a timely manner.
Enhanced Operational Efficiency
Through careful planning and coordination, the candidate helped improve the effectiveness of Facilities services and supported smoother day-to-day business operations.
Stronger Supplier Relationships
Collaborative relationships with external suppliers helped improve communication, accountability and service delivery.
Improved Stakeholder Service
The Facilities Supervisor maintained a strong focus on responsiveness and communication, helping build productive relationships with internal teams and other stakeholders.
Greater Strategic Alignment
Facilities activities were increasingly aligned with CBS Outdoor's wider operational priorities, helping ensure the function supported business objectives rather than operating solely as a reactive service.
Continuous Improvement
The candidate proactively identified opportunities to refine processes and improve Facilities performance, helping strengthen the overall effectiveness of the function.
Outcome
The successful appointment provided CBS Outdoor with a Facilities Supervisor capable of combining multi-site operational management, maintenance, supplier coordination, stakeholder engagement and continuous improvement across its UK and Ireland portfolio.
The candidate's previous experience as a multi-site Assistant Facilities Manager provided a strong foundation for progression into the role and enabled them to make an effective contribution from the outset.
The assignment demonstrates Maxwell Stephens' ability to identify Facilities professionals with both the experience required for a role today and the potential to develop into broader operational leadership responsibilities.
Looking for an experienced Facilities Supervisor or multi-site Facilities professional to strengthen your property operations? Contact Maxwell Stephens to discuss your recruitment requirements.