Background & Client Overview
Devonshire Properties, a property management company based in Borehamwood, Hertfordshire, appointed Maxwell Stephens to recruit an experienced Regional Facilities Manager to support its portfolio across the South East of England.
The role was responsible for strengthening operational performance across multiple sites, ensuring Facilities Management services were delivered efficiently, commercially and in line with agreed standards.
Given the regional scope of the portfolio, Devonshire Properties required a professional who could combine property and building management expertise, financial control, stakeholder engagement and strong leadership while maintaining consistent service delivery across a diverse estate.
The Challenge
The Regional Facilities Manager role required a candidate capable of balancing operational delivery with commercial responsibility across multiple locations.
The successful individual needed to manage budgets, monitor service performance, build strong relationships with tenants and contractors, and identify opportunities to improve value for money.
Key requirements included:
Multi-Site Facilities Management
Overseeing Facilities Management services across a regional property portfolio and ensuring consistent standards at each location.
Budget & Financial Management
Managing site budgets and ensuring expenditure remained within agreed financial parameters.
Service Performance
Monitoring FM services against agreed SLAs and KPIs and taking appropriate action where improvements were required.
Stakeholder Management
Developing productive relationships with Centre Managers, contractors, tenants, clients and statutory bodies.
Commercial & Value-for-Money Focus
Reviewing service arrangements to identify opportunities for greater efficiency, improved quality and stronger commercial value.
Contractor & Service Provider Management
Coordinating internal teams and external suppliers to ensure Facilities services were delivered effectively and to the required standards.
Health & Safety Compliance
Supporting strong health and safety management across the portfolio and ensuring operational activity remained aligned with relevant requirements.
Business Development Support
Promoting Devonshire Property Group's services and supporting wider commercial activity with existing and prospective clients.
Our Recruitment Approach
Maxwell Stephens conducted a targeted search for Facilities Management professionals with proven experience in multi-site property and building management.
Our assessment focused on candidates who could demonstrate both operational competence and strong commercial awareness.
Particular emphasis was placed on experience in:
- regional and multi-site Facilities Management
- property and building operations
- budget management
- contractor and supplier performance
- SLA and KPI management
- health and safety
- tenant and client relationships
- performance reporting and analysis
- business development support
- team leadership
Communication skills were also essential. Devonshire Properties required someone capable of working effectively with a wide range of stakeholders while maintaining a professional and solutions-focused approach.
Following a detailed search and assessment process, Maxwell Stephens successfully placed an experienced Regional Facilities Manager.
Outcome & Impact
The successful candidate brought more than three years of property and building management experience, together with strong commercial and financial capability.
Their appointment strengthened several areas of Devonshire Properties' regional Facilities Management operation.
Stronger Budget Management
The Regional Facilities Manager successfully managed budgets across multiple sites, maintaining close control of expenditure and supporting the achievement of financial objectives.
Improved FM Service Delivery
Greater oversight of Facilities services helped ensure performance remained aligned with agreed SLAs and KPIs across the portfolio.
Stronger Stakeholder Relationships
The candidate developed effective relationships with internal teams, service providers, clients and tenants, helping create a more collaborative approach to property management.
Enhanced Health & Safety Management
Improved oversight of health and safety requirements supported stronger compliance and more consistent operational standards across the estate.
Better Performance Reporting
The Regional Facilities Manager produced accurate and timely performance information, using analysis to identify opportunities for further improvement.
Greater Focus on Continuous Improvement
A proactive approach to service delivery helped identify opportunities to improve efficiency, value for money and operational performance.
Stronger Team Leadership
The candidate demonstrated effective leadership and contributed positively to the development of the Facilities Management team.
Outcome
The successful placement provided Devonshire Properties with a Regional Facilities Manager capable of balancing multi-site operations, financial performance, compliance, stakeholder management and service improvement.
The appointment strengthened operational efficiency and supported a more consistent experience for tenants and clients across the portfolio.
It also demonstrates Maxwell Stephens' ability to recruit Facilities Management professionals for regional property portfolios, where commercial awareness, strong relationships and operational discipline are all essential.
Looking for an experienced Regional Facilities Manager to lead a multi-site property portfolio? Contact Maxwell Stephens to discuss your recruitment requirements.