Background
GAM Investments is a leading independent investment management firm with a global presence spanning 12 countries and more than 1,000 employees. Managing billions of dollars in assets for institutional and private clients, GAM has built its reputation on active investment management, operational excellence and long-term client relationships.
To support its London headquarters, GAM appointed Maxwell Stephens on an exclusive basis to recruit a Facilities Coordinator on a fixed-term contract. The successful candidate would play a key operational role within the Facilities team, ensuring the smooth delivery of workplace services, supplier management and statutory compliance across the business.
The Challenge
GAM required an experienced Facilities Coordinator capable of managing a broad range of facilities services within a fast-paced corporate environment. The role demanded exceptional organisational skills, commercial awareness and the ability to maintain high service standards while working closely with internal stakeholders, suppliers and contractors.
The successful candidate would take responsibility for:
- Managing facilities contracts and supplier performance.
- Acting as the primary point of contact for workplace services.
- Ensuring compliance with Health & Safety, security and statutory legislation.
- Monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Managing procurement documentation, purchase orders and capital expenditure requests.
- Supporting facilities budgets and invoice processing.
- Maintaining accurate compliance records and facilities documentation.
- Coordinating contractor performance reviews and supplier meetings.
- Producing operational and performance reports.
- Supporting Corporate Social Responsibility (CSR) reporting.
- Responding to facilities issues and coordinating reactive maintenance.
- Contributing to business continuity and physical security arrangements.
The role required someone who could balance operational delivery with strong customer service while maintaining the high standards expected within a leading international financial services organisation.
Our Approach
Working closely with GAM's leadership team, Maxwell Stephens developed a detailed understanding of both the technical requirements and the cultural expectations of the role.
Using our specialist Facilities Management network, we identified professionals with experience in corporate headquarters, financial services and premium workplace environments.
Our search focused on candidates who demonstrated:
- Strong Facilities Management experience within corporate offices.
- Contract and supplier management expertise.
- Knowledge of procurement processes and financial administration.
- Health & Safety and statutory compliance experience.
- Excellent stakeholder engagement and customer service skills.
- Strong organisational, reporting and administrative capability.
- Commercial awareness and budget management experience.
- A proactive, solutions-focused approach to workplace operations.
Each shortlisted candidate underwent a rigorous assessment to ensure both technical competence and cultural alignment with GAM.
The Outcome
Maxwell Stephens successfully appointed an experienced Facilities Coordinator who quickly became a valued member of GAM's London Facilities team.
The successful candidate brought extensive experience managing corporate workplace services, supplier relationships and compliance activities, allowing them to make an immediate contribution to the smooth operation of the business.
Results Delivered
Improved Supplier Management
Enhanced oversight of contractors and service providers ensured consistently high service standards and improved supplier accountability.
Operational Excellence
Efficient coordination of facilities services improved the day-to-day workplace experience for employees, visitors and stakeholders.
Compliance & Governance
Robust management of Health & Safety, security and statutory obligations strengthened operational governance and reduced business risk.
Financial Control
Effective management of purchase orders, invoices and facilities expenditure supported accurate budgeting and financial transparency.
Enhanced Customer Service
Acting as the central point of contact for workplace services, the appointed candidate delivered responsive, professional support to internal clients across the business.
The Impact
The appointment strengthened GAM's Facilities function by providing experienced operational support across contract management, compliance, workplace services and supplier performance.
This successful assignment highlights Maxwell Stephens' expertise in recruiting Facilities Management professionals for investment managers, financial institutions and global corporate organisations where operational excellence, governance and exceptional workplace service are critical to business success.