Background & Overview
Maxwell Stephens successfully placed an experienced FM Contract Manager who was seconded to the Facilities Management contracts team at Mouchel Babcock Education.
The appointment involved overseeing FM service delivery across five schools within the London Borough of Hackney, with responsibility for coordinating site teams, managing external service providers and ensuring consistent standards across a complex education estate.
The role required strong operational control, supplier management and stakeholder coordination to maintain safe, reliable and well-managed environments for pupils, staff and visitors.
Role Responsibilities
Multi-Site FM Management
Managed and coordinated five Facilities Management site teams, overseeing day-to-day activities and ensuring services were delivered consistently across each school.
Service Provider Management
Monitored external suppliers and contractors responsible for a broad range of building services, including cleaning, deliveries, planned preventive maintenance, reactive maintenance, grounds maintenance, decoration, CCTV and wider contractor works.
Health & Safety & Compliance
Maintained oversight of health and safety requirements across the sites, helping ensure FM activities were delivered in line with agreed standards and school requirements.
School Set-Up & Operational Support
Supported the preparation and day-to-day operation of school environments, coordinating FM activities to ensure facilities were ready, functional and appropriately maintained.
Defects & Project Coordination
Worked closely with Design & Build project managers to manage and complete defect works across eight schools, coordinating external contractors and helping ensure outstanding issues were addressed within appropriate timescales.
Impact & Achievements
Through structured management and proactive oversight, the placement helped improve the consistency, responsiveness and efficiency of Facilities Management services across the Hackney school estate.
Improved Multi-Site Service Delivery
Streamlined day-to-day FM operations across multiple schools, creating greater consistency and improving the coordination of site teams and service providers.
More Proactive Maintenance
Strengthened maintenance planning and contractor management, helping reduce disruption and improve the reliability of school facilities.
Stronger Supplier Coordination
Improved communication between internal FM teams, external service providers and contractors, supporting more effective delivery of both planned and reactive works.
Effective Defect Management
Worked alongside Design & Build teams to progress defect works across eight schools, improving contractor responsiveness and supporting the timely resolution of outstanding building issues.
Consistent Performance Against Service Standards
Maintained a strong focus on service levels, operational responsiveness and client requirements, helping the FM function meet agreed standards and support the smooth running of each school.
The placement demonstrates Maxwell Stephens’ ability to identify Facilities Management professionals capable of delivering complex, multi-site FM contracts within demanding public-sector and education environments.
Looking for an experienced FM Contract Manager to improve service delivery across a multi-site estate? Contact Maxwell Stephens to discuss your recruitment requirements.