Background & Overview
Maxwell Stephens successfully recruited a Senior Operational Manager for Brookfield Multiplex Services Europe (BMSE) at Peterborough City Hospital.
The appointment supported a complex healthcare estate comprising a 600-bed acute hospital, a mental health unit and a city-centre care unit, all operating as part of a 30-year design, build and operate PFI contract.
The role required an experienced senior FM professional capable of leading a 24/7 operational environment, maintaining stringent service and compliance standards, managing engineering resources and working effectively with multiple stakeholders across the Trust, SPV and BMSE.
Responsibilities & Achievements
Operational Leadership
Led the operational management team to deliver against business, contractual and customer objectives across a demanding healthcare environment.
Maintained service delivery and environmental conditions in line with agreed SLAs and KPIs, ensuring operational requirements and compliance standards were consistently addressed.
Engineering & Workforce Management
Optimised the in-house workforce to strengthen 24/7 engineering capability, while ensuring subcontracted services were used effectively and represented appropriate value.
Provided direction to engineering and management teams during major service interruptions, incidents and other operationally critical situations.
Strategic Management
Contributed strategic guidance at senior management meetings involving the Trusts, SPV and BMSE.
Reviewed management performance, budgets and operational results, identifying areas where KPI or SLA performance required improvement and implementing appropriate corrective action.
Stakeholder & Client Relationships
Developed and maintained strong professional relationships with key stakeholders, partners and customers.
This collaborative approach helped strengthen communication across the contract and supported effective decision-making in a complex multi-stakeholder environment.
Project & Infrastructure Management
Supported the delivery of major and minor works, ensuring projects were completed to the required standards, within appropriate timescales and in accordance with relevant compliance requirements.
Took a leading role in the management of electrical infrastructure, coordinating both planned and unplanned works to maintain safe and reliable hospital operations.
PPM & Process Improvement
Designed and implemented a new planned preventive maintenance system, replacing paper-based processes with an IT-led approach.
The transition improved the management and visibility of maintenance activity while supporting more effective monitoring, reporting and operational control.
Audit & Communication Improvements
Introduced structured auditing processes to strengthen quality assurance and compliance.
Improved communication between operational management and engineering teams, helping create clearer accountability and more consistent service delivery.
Technical Training & Compliance
Completed extensive High Voltage Authorised Person training and strengthened procedures relating to gas and combustion-system compliance.
Developed improved processes for emergency-lighting maintenance and electrical-system inspections, supporting safer and more consistent engineering practices.
Energy Management
Formulated an energy-conservation policy designed to improve performance and support more efficient use of resources across the estate.
Impact
The successful appointment strengthened the operational management of a highly complex healthcare Facilities Management contract.
Improved Operational Control
Enhanced coordination of engineering teams, maintenance activity and subcontracted services within a 24/7 hospital environment.
Stronger Planned Maintenance
The introduction of an IT-based PPM system created a more structured and transparent approach to maintenance management.
Enhanced Compliance
Improved auditing, technical procedures and electrical-management processes supported stronger safety and regulatory control.
Greater Stakeholder Coordination
Closer collaboration between BMSE, the Trusts, SPV and operational teams improved communication and supported more effective contract management.
Improved Engineering Resilience
Optimising the in-house workforce and strengthening technical procedures helped support continuity during planned works, reactive maintenance and major service disruptions.
This placement demonstrates Maxwell Stephens’ ability to identify senior Facilities Management professionals capable of operating in complex, highly regulated and mission-critical healthcare environments, combining operational leadership with technical expertise, commercial awareness and stakeholder management.
Looking for a senior FM professional to lead a complex healthcare, PFI or critical-environment contract? Contact Maxwell Stephens to discuss your recruitment requirements.
Impact
Our placement’s leadership and expertise improved the operational efficiency and compliance at Peterborough City Hospital. Their contributions to process improvement, stakeholder management, and strategic guidance ensured high standards of service delivery. This successful recruitment demonstrates our ability to place top talent in critical facilities management roles, driving positive outcomes for both the client and the professional.