Background & Client Overview
Splendid Hospitality, established in 1985, operates a diverse portfolio across hotels, care homes and quick-service restaurants. Within the Group, Splendid Restaurants manages a growing KFC portfolio, with 39 locations across the Midlands and North East of England.
As the restaurant estate continued to expand, Splendid Hospitality appointed Maxwell Stephens to recruit an experienced Restaurant Technician to support maintenance operations across 17 sites in the North East.
The role was essential to maintaining reliable restaurant operations, minimising equipment downtime and ensuring each location continued to meet both KFC brand standards and statutory requirements.
The Challenge
Splendid Hospitality required a multi-skilled maintenance professional capable of working independently across a geographically dispersed restaurant portfolio.
The successful candidate needed to combine strong technical expertise with a responsive, customer-focused approach and a clear understanding of the operational pressures associated with busy food-service environments.
Key requirements included:
Multi-Site Maintenance
Providing technical support across 17 restaurant locations and ensuring maintenance issues were prioritised and resolved efficiently.
Planned & Reactive Maintenance
Completing scheduled maintenance while responding quickly to breakdowns and repair requests to minimise disruption to restaurant operations.
Electrical & Technical Expertise
Bringing a strong multi-skilled maintenance background supported by recognised electrical qualifications.
Brand Standards
Ensuring repairs and maintenance activity supported the standards expected across the KFC restaurant estate.
Statutory Compliance
Carrying out work in accordance with relevant safety and statutory requirements.
Operational Support
Working closely with Restaurant General Managers to identify maintenance priorities and resolve issues affecting day-to-day performance.
Continuous Improvement
Identifying recurring problems and opportunities to improve equipment reliability, maintenance processes and overall operational efficiency.
Our Recruitment Approach
Maxwell Stephens conducted a targeted search for technically capable maintenance professionals with experience working across multi-site, retail, hospitality or similarly demanding operational environments.
Our assessment focused on candidates with:
- a multi-skilled technician background
- recognised electrical qualifications
- at least five years of relevant maintenance experience
- strong fault-finding and problem-solving ability
- experience with planned and reactive maintenance
- the ability to work independently across multiple locations
- strong communication and customer-service skills
- a proactive approach to improving operational reliability
Cultural fit was equally important. Splendid Hospitality required someone who reflected its values around hard work, authenticity and service, while being comfortable supporting fast-paced restaurant teams.
Following a detailed search and selection process, Maxwell Stephens successfully placed an experienced Restaurant Technician.
Outcome & Impact
The successful candidate integrated quickly into Splendid Hospitality’s maintenance operation and became a dependable technical resource across the North East portfolio.
Faster Response to Maintenance Issues
The Restaurant Technician responded promptly to repair requests, helping reduce disruption and maintain continuity across restaurant operations.
Stronger Planned Maintenance
Effective completion of scheduled maintenance activity helped improve equipment reliability and supported a more proactive approach to asset care.
Improved Operational Efficiency
By resolving faults efficiently and identifying areas for improvement, the candidate helped support smoother day-to-day restaurant operations.
Better Support for Restaurant Managers
Close collaboration with Restaurant General Managers provided individual sites with responsive technical support and helped ensure maintenance issues were addressed before they became more disruptive.
Greater Focus on Preventive Improvement
The candidate’s proactive approach helped identify recurring issues and opportunities to strengthen maintenance practices across the portfolio.
Support for Commercial Performance
Reliable equipment and reduced operational disruption helped support restaurant productivity and the wider commercial performance of the estate.
Outcome
The successful placement provided Splendid Hospitality with a Restaurant Technician capable of balancing technical maintenance, multi-site support, compliance and operational responsiveness across a busy regional restaurant portfolio.
The appointment demonstrates Maxwell Stephens’ ability to recruit specialist technical and Facilities Management professionals for hospitality and multi-site operational environments, where speed, reliability and practical problem-solving are essential.
Looking for an experienced Maintenance Technician or Technical Services professional to support a multi-site hospitality or retail portfolio? Contact Maxwell Stephens to discuss your recruitment requirements.