Background & Client Needs
The Mansion Group, a prominent property organisation based in Cheadle, Cheshire, appointed Maxwell Stephens to recruit a Head of Facilities Management (South) to lead the delivery of Facilities and Energy Management services across a substantial property portfolio.
This was a senior leadership appointment with responsibility for maintaining high standards across maintenance, health and safety, energy performance, sustainability and supplier management.
The client required an experienced Facilities Management professional who could not only oversee day-to-day service delivery, but also introduce clear performance measures, develop improvement plans and ensure the FM function supported the organisation’s wider strategic and commercial objectives.
A strong understanding of energy management, environmental compliance and cost control was particularly important, with the successful candidate expected to identify opportunities to improve operational efficiency while maintaining service quality.
The Role & Candidate Profile
Reporting directly to the Director of Project Management & Acquisitions, the Head of Facilities Management needed a strong background in commercial property and the ability to operate effectively across a diverse estate.
Key responsibilities included:
Facilities & Energy Performance
Developing and delivering clear performance targets across Facilities and Energy Management, with a strong focus on service quality, efficiency and continuous improvement.
Energy & Environmental Management
Leading energy and environmental initiatives across the portfolio and ensuring the organisation remained aligned with relevant environmental requirements and sustainability objectives.
Strategic FM Planning
Developing improvement plans to strengthen Facilities Management services, improve operational consistency and support the long-term requirements of the property portfolio.
Budget & Cost Management
Maintaining strong financial control and ensuring Facilities Management expenditure delivered appropriate value while remaining within agreed budgets.
Value for Money
Implementing value-for-money strategies designed to improve supplier performance, optimise service delivery and reduce unnecessary expenditure.
Maintenance & Compliance
Overseeing planned and reactive maintenance programmes while ensuring appropriate standards of health and safety and legislative compliance were maintained.
Supplier & Contract Management
Managing contractor and supplier relationships, including tender processes, performance reviews and contract management.
Candidate Requirements
Maxwell Stephens focused the search on experienced FM leaders who could demonstrate:
Senior Management Experience
At least five years of relevant management experience, with a strong track record in service delivery, budget control and operational leadership.
Commercial Property Expertise
Experience managing Facilities Management services across commercial property environments and complex multi-site portfolios.
Professional Qualifications
Ideally degree-level education supported by relevant industry qualifications or professional memberships such as BIFM or RICS.
Compliance Knowledge
A strong understanding of health and safety requirements, environmental legislation and the broader regulatory responsibilities associated with commercial properties.
Procurement & Contract Management
Proven experience leading tender processes, appointing suppliers and managing contracts effectively.
Strategic Leadership
The ability to develop improvement plans, set measurable performance targets and align FM activity with wider organisational objectives.
Our Solution
Maxwell Stephens carried out a targeted search for senior Facilities Management professionals with the right combination of technical knowledge, commercial awareness, energy-management experience and leadership capability.
The recruitment process focused not only on technical suitability, but also on the candidate’s ability to operate at a strategic level and work effectively with senior stakeholders.
Through detailed candidate assessment and close consultation with The Mansion Group, we identified and successfully placed a highly qualified Head of Facilities Management (South) who matched both the operational demands of the role and the organisation’s longer-term objectives.
Outcome & Impact
The successful appointment provided The Mansion Group with a senior FM leader capable of strengthening performance across its property portfolio.
Improved Operational Efficiency
Introduced a stronger focus on performance measurement, service improvement and operational consistency.
Enhanced Energy Management
Supported the development of energy and environmental initiatives designed to improve efficiency and reduce unnecessary costs.
Stronger Commercial Control
Improved focus on budget management, procurement and value-for-money principles across Facilities Management services.
Improved Supplier Performance
Strengthened tendering, contract management and supplier oversight to support better service delivery.
Greater Strategic Alignment
Helped ensure Facilities and Energy Management activity supported the organisation’s wider property, sustainability and commercial objectives.
The placement demonstrates Maxwell Stephens’ ability to recruit senior Facilities Management leaders who can combine strategic thinking, commercial property expertise, sustainability awareness and operational leadership.
Looking for an experienced Head of Facilities Management to lead a complex property portfolio? Contact Maxwell Stephens to discuss your recruitment requirements.