Background & Client Overview
Workspace Group appointed Maxwell Stephens to recruit an experienced Facilities Manager to support the effective operation of its multi-site property portfolio.
The role was central to maintaining high standards of Facilities Management, building performance and customer care across a number of centres. Reporting to the Head of Facilities, the successful candidate would be responsible for ensuring buildings remained safe, compliant, well maintained and responsive to the needs of customers and stakeholders.
The position required a strong blend of technical FM knowledge, contractor management, budget control, team leadership and customer service, making it an important operational appointment within the wider Facilities function.
The Challenge
Workspace Group required a Facilities Manager capable of overseeing a broad range of responsibilities across multiple sites while maintaining consistently high service standards.
The successful candidate needed to be confident managing both planned and reactive activity and capable of building positive relationships with customers, contractors and internal stakeholders.
Key requirements included:
Building Operations & Maintenance
Overseeing the day-to-day operation of multiple centres and ensuring building services remained reliable and effective.
Planned & Reactive Maintenance
Managing both planned preventive maintenance and reactive works to minimise disruption and maintain asset performance.
Contractor Management
Coordinating external contractors, monitoring service delivery and ensuring works were completed safely and to the required standard.
Health & Safety Compliance
Maintaining strong health and safety standards and ensuring Facilities activity remained aligned with relevant statutory and company requirements.
Site Projects
Supporting and overseeing Facilities-related projects, ensuring works were properly planned, coordinated and delivered.
Budget Management
Monitoring FM-related expenditure and ensuring services and projects remained within agreed financial parameters.
Team Leadership
Managing and supporting Facilities staff while creating clear accountability and maintaining high levels of performance.
Customer & Stakeholder Relationships
Building effective relationships with customers and other stakeholders and ensuring Facilities Management contributed positively to the overall customer experience.
Our Recruitment Approach
Maxwell Stephens worked closely with Workspace Group to understand the operational requirements of the role, the culture of the organisation and the importance of customer service within the Facilities function.
Using our specialist Facilities Management network, we identified candidates with relevant experience across multi-site operations, technical FM, contractor management and customer-facing environments.
Our assessment process focused on:
- Facilities Management experience
- technical and operational competence
- planned and reactive maintenance knowledge
- health and safety awareness
- contractor and supplier management
- budgetary control
- team leadership
- stakeholder communication
- customer-service capability
Candidates were assessed through detailed interviews and reference checks to ensure they matched both Workspace Group’s operational requirements and its expectations around service delivery.
Following a thorough selection process, Maxwell Stephens successfully placed an experienced Facilities Manager.
Outcome & Impact
The successful candidate brought strong leadership, technical expertise and a proactive approach to Facilities Management.
Stronger Building Operations
The Facilities Manager provided effective oversight of day-to-day building services, helping maintain reliable and well-managed environments across the portfolio.
Improved Maintenance Coordination
Greater control over planned and reactive maintenance helped ensure works were prioritised appropriately and delivered with minimal disruption.
Stronger Contractor Performance
Effective coordination and management of contractors improved accountability and helped maintain service standards.
Enhanced Compliance
The candidate maintained a close focus on health and safety and wider Facilities compliance, supporting a safe and controlled operating environment.
Better Budget Management
Close oversight of FM expenditure helped ensure services and projects remained aligned with agreed budgets.
Improved Customer Service
Strong communication and a customer-focused approach helped strengthen relationships with occupiers and stakeholders across the centres.
Effective Team Leadership
The candidate’s leadership supported better coordination across Facilities teams and reinforced clear standards around service delivery and operational performance.
Outcome
The successful placement gave Workspace Group a Facilities Manager capable of balancing technical operations, compliance, budget control, contractor management and customer service across a multi-site portfolio.
The appointment demonstrates Maxwell Stephens’ ability to recruit Facilities Management professionals who can combine operational expertise with a strong understanding of the customer experience in commercial property environments.
Looking for an experienced Facilities Manager to strengthen your multi-site property operation? Contact Maxwell Stephens to discuss your recruitment requirements.