Background & Client Overview
Maxwell Stephens was approached by ZenithOptimedia Group, a leading global media agency, to recruit an experienced Facilities Manager for its offices on Percy Street and Whitfield Street in London.
The role involved supporting a workplace population of approximately 600 employees across two key sites and required a Facilities Management professional capable of maintaining high standards across operations, compliance, service delivery and workplace experience.
The Challenge
ZenithOptimedia needed more than a day-to-day operational Facilities Manager.
The successful candidate had to combine strong technical FM knowledge with leadership, commercial awareness and a continuous-improvement mindset. They would be responsible for managing two busy office environments, leading the facilities team, maintaining Health & Safety compliance, controlling budgets and supporting business continuity.
The role also required someone who could respond effectively to changing business needs, minimise disruption during workplace changes and identify opportunities to improve efficiency and sustainability.
Our Solution
Maxwell Stephens conducted a targeted recruitment campaign focused on professionals with proven experience managing large corporate office environments.
We prioritised candidates with a strong background in:
- Multi-site Facilities Management
- Team leadership
- Health & Safety compliance
- Budget management
- Office relocations and workplace change
- Maintenance and service delivery
- Sustainability and environmental initiatives
Through a detailed selection process, we successfully placed a Facilities Manager who combined the required technical expertise with the leadership style and cultural fit needed to succeed within ZenithOptimedia.
Impact & Achievements
The successful appointment delivered improvements across both the operational and strategic sides of Facilities Management.
Improved Operational Efficiency
The Facilities Manager strengthened the coordination of maintenance activity and office relocations, reducing disruption and helping create a more efficient working environment for staff.
Enhanced Health & Safety Compliance
Health & Safety procedures were reviewed and strengthened, helping ensure the workplace remained compliant with relevant legislation and provided a safe environment for employees and visitors.
Better Budget Control
The Facilities Manager managed expenditure effectively, identifying opportunities to reduce costs while maintaining the quality and reliability of Facilities Management services.
Improved Employee Experience
Responsive day-to-day facilities support helped improve the workplace experience for approximately 600 employees across the two London offices.
Stronger Leadership & Service Delivery
By providing clear direction to the Facilities Management team, the successful candidate improved consistency, accountability and overall service performance.
Sustainability Leadership
The Facilities Manager took an active role in leading the organisation’s Green Team, supporting environmental initiatives and contributing towards ISO 14001 certification.
Overall Impact
The placement gave ZenithOptimedia a Facilities Manager capable of balancing the demands of a busy corporate environment with the need for compliance, operational efficiency, employee experience and continuous improvement.
The appointment also demonstrated the value of recruiting an FM professional who could contribute beyond traditional building management, supporting wider objectives around sustainability, workplace quality and organisational performance.
This case study demonstrates Maxwell Stephens’ ability to identify Facilities Management professionals who combine operational expertise, leadership, commercial awareness and cultural fit for complex corporate environments.
Looking for an experienced Facilities Manager to improve workplace operations, compliance and employee experience? Contact Maxwell Stephens to discuss your recruitment requirements.