Facilities Account Manager Job Description Template
Resource type and category
Resource type: Downloadable job description template
Category: Facilities Management Recruitment, Account Management, Contract Management and Hiring Resources
Intended audience
Facilities Management service providers, FM Directors, Operations Directors, Contract Directors, HR professionals, Talent Acquisition teams and organisations recruiting a Facilities Account Manager to lead a client contract or portfolio.
Resource-card description
Download a comprehensive Facilities Account Manager job description template covering hard and soft services, client relationships, P&L, budgets, contractors, compliance, account strategy, service delivery and business growth.
Full resource-page description
A Facilities Account Manager plays a central role in ensuring FM contracts are delivered effectively while maintaining strong client relationships, commercial performance and operational standards.
The Facilities Account Manager Job Description Template provides employers with a practical framework for defining the responsibilities, experience and leadership qualities required for a senior FM account-management appointment.
The template positions the Facilities Account Manager as responsible for the effective governance and delivery of operational and business processes across an FM contract, ensuring a high standard of service for clients, customers and employees.
The role covers the management of both hard and soft Facilities Management services, requiring coordination across multiple service lines and often large, diverse delivery teams.
Strategic account management is another major responsibility. The Facilities Account Manager may develop and manage the business plan and operational strategy for the account, ensuring service delivery remains efficient, coordinated and aligned with client expectations.
Financial responsibility features prominently within the template. The role includes ownership of budgets, financial reporting and P&L performance, making strong commercial awareness essential.
The Facilities Account Manager may also oversee mechanical and electrical maintenance planning and control while managing contractor performance, supplier relationships and value for money.
Client relationship management is particularly important. The role acts as the principal point of contact for senior FM-related communication, with responsibility for building trusted, long-term client relationships.
The template also expects the Account Manager to understand the client’s culture, strategy and operational requirements, enabling them to act as a knowledgeable adviser rather than simply a service provider.
Communication across the wider account is another core responsibility. The role must maintain effective communication between the account team, service-delivery teams and senior leadership while managing escalation processes and resolving issues quickly.
Compliance and governance underpin delivery, with responsibility for ensuring legal, statutory and contractual requirements are met across the account.
Business development is also built into the role. The Facilities Account Manager may identify new opportunities within the existing client relationship, helping grow account value and strengthen the long-term commercial partnership.
The Knowledge, Experience and Qualifications section provides a useful framework for candidate requirements. Suggested criteria include senior FM account-management or operations experience, broad knowledge of hard and soft services and an engineering background.
Strong financial capability is also expected, including experience of P&L responsibility, contracts and negotiation within the FM environment.
The template also highlights experience of delivering services through a combination of self-performance and third-party suppliers, together with IOSH or NEBOSH qualifications.
The About You section focuses on senior client communication, commercial thinking, matrix-team leadership, strategic influence, relationship building and continuous improvement.
Designed to be adapted to the account, contract and operating model, this template provides employers with a strong foundation for creating a clear and professional Facilities Account Manager job description.
Similar projects are written up in detail on our case studies page.