Head of Facilities Management

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  • Job Reference: Alexandra Palace
  • Job Title: Head of Facilities Management
  • Location: North London
  • Basic Salary Range: Up to £50,000 + Excellent Package
  • Job Type: Full Time
  • Posted 5 years ago
  • This position has been filled

Leading FM recruitment consultancy Maxwell Stephens has been appointed by Alexandra Park and Palace to find its new Head of Facilities.

The successful candidate will provide assured leadership and management across all of our client’s many and varied facilities and functions, including building repair. Ultimately, the new Head of Facilities is there to make sure that the full and effective operation of both the Park and the Palace is consistently achieved over the wide range of services it offers to visitors and commercial clients.

About Our client

Alexandra Palace was opened in 1873, this remarkable seven-acre Grade II listed building remains one of London and the UK’s most iconic structures and enjoys global recognition as the birthplace of television.

Today Alexandra Palace is surrounded by 196 acres of Grade II listed parkland and offers unprecedented views of the city. The multi-award-winning destination maintains its original enterprising spirit by hosting an eclectic mix of live music, sport, cultural and leisure events throughout the year, attracting 2.8 million visitors in 2016.

The organisation consists of two elements. Alexandra Park and Palace Charitable Trust, responsible for our charitable activities, including maintaining, restoring and repairing the Park and Palace and delivering learning and community programmes.

We also have a wholly owned trading subsidiary, Alexandra Palace Trading Ltd, (APTL), which donates its taxable profit to the Trust in the form of Gift Aid. APTL delivers and manages events, entertainment, leisure and hospitality activities assisting the charitable purposes by providing not just funding but enlivening the venue for the purposes of its creation and encouraging a broad cross section of the public to access and enjoy it.

This is a particularly exciting time to join our team, a £27 million Heritage Lottery funded restoration of the Palace East Wing will open up areas of the building for the first time since 1930’s; opening to the public in 2018.

Main duties

Your main role is to plan and implement a program of works (proactive and reactive) which maintains, repairs, and improves our client’s infrastructure and fabric with the goal of achieving cost effective outcomes within this highly-demanding and busy operational environment.

This will involve managing team schedules and labour utilisation across the estate so that teams are maintaining the park and palace infrastructure and all of the client’s services effectively on either a planned or reactive basis. You’ll also be responsible for managing all soft and hard service contracts (including security) making sure that procurement, planning, and monitoring processes result in high performing service level provision.

You’ll device and implement a 5-year Facilities Service Management Strategy to deliver positive outcomes on value for money, effectiveness, business focus, and meeting customer needs. In addition, our client aims to develop over the following 10 years a robust approach to energy efficiency and improved utilities management and you’ll be expected to provide energy usage progress reports to the Executive and, when required, the Board.

Additional duties

You’ll lead on the development and maintenance of robust standard operating procedures, controls and policies across the Facilities and Building repair functions to ensure efficient working practices are embedded within the organisation, its contractors, and its suppliers. All stakeholders in the Park must comply with regulatory, statutory, legal, and health & safety duties at all times.

Other responsibilities include ensuring all licences and certificates relating to facilities, property, and fabric repair are in place, promptly and effectively discharging any and all requirements and conditions. This includes actively reviewing, managing, and updating the Asbestos Register and Legionella procedures.

You’ll manage relationships with all regulatory bodies and key internal stakeholders with a view to ensuring APP compliance with legislation and industry best practice.

For our client’s Special Projects, you’ll provide proactive expertise and guidance on all FM and building repairs work whilst ensuring that all relevant organisational documents are updated appropriately (including strategy, policy, and procedure).

Key relationships

Your key internal relationships will cover Health and Safety, Events, the Park, Special Capital Projects, Sales, Finance, Procurement, Catering, and IT.

Managerial accountabilities

You’ll directly manage the:

  • Property surveyor (provides advice on compliance, dilapidations, repairs, and maintenance)
  • Facilities Contracts Administrator (contract management and administration support to the team) and
  • Site Facilities Engineering Supervisor (day to day maintenance team management)

Financial responsibilities

You’ll be required to detail annual spend and you’ll work within a set budget and be responsible for the financial management of £1.5m revenue of £400,000 in capital.

About you

With a certified FM qualification and active membership of NEBOSH, IOSH or holding of an equivalent H&S qualification, you’re a proven leader in busy operational environments, guiding and managing a team in the provision of hard and soft services.

You can demonstrate from your previous roles an ability to manage major capital and refurbishment projects taking into account conservation practices and listed building maintenance. You have managed scheduled building maintenance in your career including Mechanical and Engineering systems. Although not essential, experience of working with open spaces and in a commercial, cultural, arts, entertainment, or leisure venue would be advantageous.

You bring analytic and critical thinking to an employer and you clearly see the big picture. You’re organised and disciplined, able to prioritise and work under pressure. You bring a common-sense approach and confidence to your decision making and are able to communicate simple and complex information to diverse user groups gaining their understanding and buy-in.

You’re a commercially minded negotiator with strong influencing skills that can bring on board colleagues and stakeholders at all levels.

You’re a change champion, both culturally and organisationally, which you deliver with an inclusive and positive approach. Although not essential, a familiarity with local government and its procedures, processes, and procurement would be a distinct advantage.


You’ll benefit from 28 days’ annual leave plus bank holidays. In most years, you’ll also receive an additional 4 bonus days off during the Christmas period. Our client offers time off in lieu in recognition of when you work overtime.

You’ll receive life insurance to the level of twice your gross salary and benefit from the childcare voucher scheme our client has in place.

There is free on-site parking for staff and we are members of the “Cycle to Work” scheme. You’ll receive discounts in the Phoenix Bar and Kitchen and Ice Cade and, when you request, our client will enter your name into a lottery for free event tickets when they are provided with them by the organiser.

After 3 years, you may apply to take an unpaid 3-month sabbatical. You have access to our client’s Employee Assistance Program and staff training and development schemes.


Maxwell Stephens is expecting a large volume of applications for this role. We’re keen to place the correct person with our client as soon as possible. Therefore, we encourage all interested FM professionals with the experience to successful expedite this role to contact us without delay.

Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply.