Service Desk Administrator

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  • Job Reference: PR/000560
  • Job Title: Service Desk Administrator
  • Location: City of London
  • Basic Salary Range: Up to £34,000 per annum + Benefits & Opportunities
  • Job Type: Permanent
  • Posted 3 months ago
  • This position has been filled

This is a new opportunity to work for one of the world’s leading asset management companies. CAFM experience (including Concept Evolution) is essential for this role.

Our prestigious client has asked us to find a passionate and results-driven Service Desk Administrator to uphold their world-class reputation and to provide administration support to the Building Management Team.

To maintain efficiency and administration systems, looking to improve and develop where necessary. A strong communicator who can receive and process complex information in an efficient way and in return pass on required key-information and action points to the team.

Key Responsibilities [edsanimate_start entry_animation_type= “slideInRight” entry_delay= “0” entry_duration= “1” entry_timing= “linear” exit_animation_type= “” exit_delay= “” exit_duration= “” exit_timing= “” animation_repeat= “1” keep= “yes” animate_on= “scroll” scroll_offset= “10” custom_css_class= “”]senior fm job[edsanimate_end]

  • Log calls/jobs on the electronic service desk database in a timely manner.
  • Allocating work orders to directly employed maintenance team and/or supply chain.
  • Monitor PPM schedule & Reactive Maintenance jobs ensuring that all tasks are completed in line with the service requirements.
  • Liaison and follow up open jobs with supply chain & technicians.
  • Maintain a robust filing system of planned and reactive task record sheets.
  • Data base is maintained in terms of current specialist sub-contractors i.e. contact details etc.
  • Report back to Occupiers and Management Team on job progress and close out.
  • Updating asset with works record sheets with the service desk database.
  • Provide support in compiling the Monthly Management Report as directed by the Operations Manager.
  • Communication – correspondence such as emails, letter writing, and telephone calls are followed up/completed as required.
  • Seek to innovate and develop outputs from Service Desk systems.
  • Ensure that 24/7 coverage for the Service Desk Operation is achieved in conjunction with the Security Manager for out of hours coverage.
  • Administer the building’s O&M system, ensuring information contained is up to date.
  • Co- working with Property Administrator to provide absence cover.
  • Produce regular service desk reports for Management and take an active role in reviewing call trends and recurring issues.
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Person Specification

  • Minimum of 3 years experience in the engineering or property industry (Essential)
  • CAFM System Experience (Essential)
  • Competent administrator, completes own work under minimal supervision.
  • Effective communication skills, both verbal and written.
  • Professional, presentable, articulate and confident with an ability to demonstrate well developed interpersonal skills.
  • Time management and organisational skills, capable of monitoring multiple open tasks at any one time.
  • Able to use initiative and make decisions as required.
  • Good attention to detail.
  • Pro-active and positive “can do” approach.
  • Customer focused approach.

To Apply

Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply!