Helpdesk Coordinator

Our client, a leading corporate company, are now recruiting for a Helpdesk Coordinator to provide support services for building related issues and support the workspace teams.

 

 

What You’ll Be Doing

• Tasks will be assigned to you by the Supervisor who will make sure you’re able to complete each of the duties.
• You will be required to work on a rota basis; the times will be identified by your manager and may change to suit the business needs.
• You’ll be part of our team who are responsible for delivering the following

Service Desk:

• You will provide first line response to all requests that come through the service helpdesk and ensure they are handled in a timely and appropriate manner.
• You will engage suppliers directly to attend tasks required, to feed back to staff as far as timeline to manage expectation and update the tickets appropriately.
• Ensure that all requests are responded to within the pre-agreed Service Level Agreement and chasing up as appropriate.
• Produce regular reports of all outstanding jobs and chase through to completion

What You’ll Need:

• To be brilliant with people with a natural customer service style.
• To be obsessive about the detail.
• You’ll be a strong administrator with experience keeping helpdesk tickets
• You’ll be able to demonstrate good customer service skills with the drive to go the extra mile.
• Brilliant organisational skills so you get the most from your day.
• You’ll have a high competency of verbal and written English.

 

If you think this role would be a good fit for you, email your CV to cv@maxwellstephens.com to be considered for this exciting role.