Facilities Manager (Creative Company)

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  • Job Reference: PR/000617
  • Job Title: Facilities Manager (Creative Company)
  • Location: London
  • Basic Salary Range: Circa £55,000 + Fantastic Benefits and Opportunities
  • Job Type: Permanent
  • Posted 3 years ago
  • This position has been filled

This is working for an exciting, creative and dynamic Global Media company based in central London. Their offices offer a lively and welcoming place to work with their people being at the forefront of what they do.  They provide solid foundations for building a professional career in an exciting company where people are encouraged to learn, develop new skills and progress their careers.

In this role the client is looking for an inspirational, experienced, charismatic and highly skilled FM to lead the local Facilities team taking responsibility for and enhancing facilities for the UK & Global Head Office.  As the FM responsible for the UK & Global Head Office, the individual will play a significant role as the face and voice of our business and will lead by example demonstrating the highest levels of service and compliance. Playing a leading role ensuring our Head Offices are well maintained, well presented, safe, and secure, the FM is also responsible for ensuring an exceptional visit for our clients every time.

The UK & Global Head Office will be moving to new flagship, state of the art headquarters in Q1 2022 and this successful candidate will work as a key part of the wider PFM team and the Director of PFM in mobilising the new site.

Key Accountabilities

 Facilities Management

  • The UK & Global Head Office is an exciting, dynamic and complex environment and the FM plays a key role managing the local team in delivering high standards of FM/H&S/E&E compliance to the business.
  • The FM is the go-to person for all operational FM matters and should build/develop the brand of the FM function throughout the UK & Global Head Office ensuring FM/H&S/E&E is embedded into the business
  • The FM is responsible for ensuring a high level of customer service ensuring internal SLA’s are developed and aligned with the wider business objectives and establishing themselves as the local escalation point. All FM activity will be managed via a CAFM helpdesk and the FM will be responsible for monitoring and reporting performance to the business.
  • Security of our Head Office and our people are paramount and the FM is responsible for developing our approach to security, embedding this into the business and our people including working with our 3rd party security business partners.
  • Manages all 3rd party suppliers for the
  • UK & Global Head Office in alignment with Procurement procedures, SLA’s and KPI’s ensuring high levels of service. To include but not limited to M&E/Hard services, catering and hospitality, cleaning, security.  To include regular market review of all 3rd party services in line with procurement.
  • Management of supplier and contractor statutory documentation, insurance/liabilities and compliance including all suppliers are of a suitable standard in terms of capability and qualification
  • Working closely with the Finance team, the FM is responsible for managing the FM budget for the Head Office ensuring suitable provisions/forecasts are put in place. The budget should be closely monitored ensuring it is not exceeded at the same time as looking to identify savings without compromising quality.
  • The FM will be responsible for managing capital improvements, alterations, moves, relocations and any project works ensuring they are scoped and delivered effectively, competitively and efficiently in line with developing the
  • The FM will play a leading part within the local incident management team for the Head office. This will include developing and testing of the BCP/DR plans in line with the rest of the business.
  • The FM is responsible for acting as the local lead for all CSR initiatives ensuring the UK & Global Head Office meets/exceeds our objectives and expectations

Health, Safety and Environment

  • The FM is responsible for the Health and Safety for our people, our contractors, our visitors and any activity associated with the UK Head Office. This includes implementation of policy and ensuring compliance with all UK legislation and regulations.
  • Currently, the client is developing their approach to H&S in line with ISO 45001 and the London FM will play a key part of that development not least as the UK & Global Head Office will be the first site to achieve this standard. This will include developing engagement and embedding this into the business
  • The UK & Global Head Office holds the ISO 14001:2015 standard for its environmental management system. The FM is responsible for maintaining/exceeding this accreditation with the Head office and enhancing the environmental performance of the building and our people.


  • We are looking for an inspirational FM to lead the local team by example consistently demonstrating what great service looks like whilst developing them using effective Line Management to deliver to these standards.
  • This role has Line Management responsibilities for the Front of House Manager, the Assistant FM, the Facilities Coordinator and the Facilities Helpdesk Coordinator.
  • This is a non-exhaustive list.

Personal Specification


Work experience, likely former jobs

  • Demonstrable experience managing complete portfolios of soft/hard Facilities for a large corporate property in London
  • Demonstrable experience in managing a large multiskilled Facilities team for a minimum of 5 years
  • Experience managing a challenging PSL including developing SLA/KPI’s and monitoring performance
  • Demonstrable experience managing budgets in excess of £1m
  • Experience delivering sustainable building initiatives
  • Demonstrable experience of space planning
  • Experience managing physical security policy and implementation
  • Demonstrable experience of Project Management/programs of works

Specific technical/professional skills & experience

  • MIWFM (formerly MBIFM) or similar certified
  • Health and Safety qualified – NEBOSH NGC or equivalent preferred
  • Demonstrable experience working with OHSAS 18001/ISO 45001
  • Demonstrable experience working with ISO14001 EMS
  • Experience in performance management and dealing with complex HR related issues

Personal Qualities

  • Ability to communicate and influence all levels of people across the business
  • Inspirational & Interpersonal
  • Proven levels of autonomy with a high
  • To work in a flexible manner in line with the needs of the business
  • Self-driven with a positive outlook and a clear focus on high quality service delivery
  • Proactive, takes responsibility, delegates, influences, consults and refers appropriately
  • Able to multi task
  • A natural forward planner who is highly organised and pays attention to detail.
  • Enthusiasm for working with people and a flexible approach to work is essential
  • Excellent administrative skills with close attention to detail
  • Excellent customer service skills


  • A GCSE or other equivalent professional qualification appropriate for the rol


Specific technical/professional skills & experience

  • Experience in developing business proposals
  • Project management experience
  • ISO 14001:2015 internal auditor
  • ISO 45001 internal auditor

Work experience, likely former jobs

  • Management experience working in the creative media or technology sector
  • Previous experience in using Condeco or equivalent room booking systems to increase meeting room utilisation
  • Experience working within as part of a wider Facilities team
  • Experience of managing vendor contracts
  • Previous experience of security access

Extra Info:

  • Department – Central Facilities
  • Reports to – Director of Property and Facilities Management
  • Direct reports – Assistant FM, Front of House Manager, Helpdesk Operator
  • Location – London NW1
  • Hours – Flexible, noting this is an operational role with a need to be responsive to the business when required


Send your CV to cv@maxwellstephens.com to be considered for this role. Call 0203 903 4263 for more details.PR/000617

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