Facilities Services Delivery Coordinator

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  • Job Reference: PR/000762
  • Job Title: Facilities Services Delivery Coordinator
  • Location: Croydon
  • Basic Salary Range: Up to £27,000 + Benefits & Opportunities
  • Job Type: Permanent
  • Posted 2 years ago
  • This position has been filled

Our client, a large established company, are looking to recruit a Facilities Services Team Leader to join their dynamic and experienced team in delivering a catalogue of Facilities services that put the customer at the heart of their operations.

Working Hours are 12:00 – 20:00

Key Criteria

  • All reported faults/issues are captured, recorded and appropriate resource allocated within agreed SLAs, and in alignment with responsibilities under the National Station Access Conditions and Lease terms.
  • Ensure that
  • All maintenance programmes meet quality and time targets.
  • Asset management system contains latest asset data and all changes captured.
  • Technical library is up to date and all changes captured.
  • All management systems and processes updated and employed as intended.
  • All systems and records up to date and relevant, with adequate information available to stakeholders.
  • All emails, calls and other contact media are handled within SLA targets.
  • All requests for progress updates are addressed within SLA targets.
  • Executive and stakeholder management information reporting is relevant, accurate and issued on time.
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You will monitor maintenance programmes to ensure current and future works are undertaken to quality expectations and within programme schedules.
  • All activities defined within the scope of the champion role are undertaken successfully and positively represent the team’s investment in the nominated field.
  • All requests for assistance are fulfilled in a timely manner and actively support developments.
  • Ensure accurate recording of reported issues and correct allocation of resources in line with agreed SLA’s, National Station Access Conditions and Lease responsibilities.
  • Update asset management system with new or modified information as directed by members of the Facilities team.
  • Update technical library with statutory/informational documents as directed.
  • Use management systems to enable monitoring and control of contractors working on infrastructure.
  • Undertake housekeeping exercises to ensure information is relevant and current.
  • Ensure all contact initiations are handled within agreed SLAs.
  • Provide on request progress updates relating to works being undertaken.
  • Assist in the production of data as directed by members of the Facilities team to enable executive and stakeholder management information reporting.
  • Act as champion for nominated business/department critical activities.
  • Assist with schemes to deliver enhancements to technology and processes within the team and wider department.
  • Undertake other general duties as directed by your line manager and/or members of the Facilities department.

About You

  • To succeed in this role you will need to be able to handle a high number of contact initiations across various platforms including telephone, email and web and provide professional and effective communications at all levels internally and externally.
  • You will work within a multi-skilled technical team in a highly regulated, customer focussed environment to deliver a consistent service in line with business requirements and SLAs.

To apply, send your CV to cv@maxwellstephens.com

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