Operations Manager – Western Europe

Back to Vacancies List
  • Job Reference: 1054
  • Job Title: Operations Manager – Western Europe
  • Location: London
  • Basic Salary Range: Up to £65,000 + Package
  • Job Type: Full Time
  • Posted 5 years ago
  • This position has been filled

In this role you will be tasked with the delivery of a best in class facilities management service to the client demonstrating flexibility to their needs

The key areas of competence they require are as follows:

Operations

  • Manage all aspects of Facilities Management on behalf of the Client in the Western Europe region including acting as a point of escalation from FM’s & Facility Coordinators, Real Estate Manager and Head of Region.
  • Ensure that FM service provision in is in line with service level agreements agreed in the Western Europe region.
  • Monitor and manage FM performance against the specific region Active and Passive KPI’s
  • Establish a high performance culture within the regional FM team
  • To ensure the implementation of best practice by the Region FM Team to improve the delivery of FM Services to the region stakeholders
  • Successfully implement regional and global innovations and initiatives to underpin and increase performance and achievement
  • Effective collaboration with our client (EH&S, Procurement, Engineering and Energy) and Global Partners
  • Ensure regional EH&S standards are maintained in FM Operations
  • Ensure that internal governance is adhered to; including regular management reporting & authorization processes
  • Ensure compliance with all defined internal procedures and to all legal requirements and obligations

People Management

  • Direct line management responsibility for Facility Managers in Western Europe
  • Effectively manage team based in different countries with attention to local legislative and cultural nuances
  • Support timely recruitment of positions in the regional FM team.
  • Timely completion of the regional team performance appraisals, implement the SMART objectives for the FM Team and ensuring consistent achievement of these standards
  • Implement training and development of the regional FM team, ensuring that skills gaps are identified and improved appropriately.
  • Implement the regional Procurement strategy with regards to achieving Principle mode of operation

Finance and Control

  • Work with the regional Financial Analysts and Region Financial Controller to ensure:-
  • The F&C data is accurate and processed in a timely manner
  • Deliver a significant contribution to the financial success of the account in your region.
  • Have a clear understanding of the local finance and control calendar and local processes
  • Ensure regional Partners are aligned to the Finance and Control Process

Collaborator and Client Relationship Management

  • Identify and understand client’s specific key regional drivers and develops solutions for success in collaboration with the Global Head of FM or other managers as designated.

Communications

  • To assist the Sr. Operations Manager and Global Head of FM to maintain a positive rapport with collaborators and clients
  • Ability to manage strategic relationships with our clients Partners to ensure coherence and governance of legal entities along with day to day FM operations.
  • Hold monthly operational meetings with Real Estate Managers & FM’s.
  • Weekly informal one to one meeting with Head of Region
  • Holding monthly Regional Steering Group Meetings for account governance purposes
  • Attendance at regular regional Workplace Resources meetings as and when required
  • Support facilities Managers and REM’s in their discussions with Client Management Team’s and Country Directors and the implementation of day to day operational requirements.

Your Experience

  • Senior level management experience over the Western Europe Region.
  • Outstanding leadership and strategic abilities
  • Demonstrable record of success in delivering high level / high value corporate real estate / facilities business growth.
  • Can demonstrate strong careers and successes in large complex, organisation in either Facilities Management / Energy Management, Building Services sector or sectors close to engineering support services.
  • Comprehensive understanding of FM operational processes associated with a multi-location, international organisation.
  • Expertise in the FM/operational field with strong services background and ability to operate and interact with key stakeholders.
  • Thorough understanding of contracts and negotiation relative to the FM environment.
  • Outstanding verbal and written communication skills are required; proactive communication skills are a requisite in establishing and maintaining customer confidence.
  • Proficiency in establishing and building client relationships to meet the departmental goals of the organisation.

Our Client

  • Our client are a global property company and their client whom you will manage the facilities of are a huge globally renowned corporate organisation.

To Apply:

Please speak to Peter Forshaw, Managing Director 0207 118 4848 or email a CV to cv@maxwellstephens.com

We are working to extremely tight time frames so please do not delay and straight away.