Operations Manager
Back to Vacancies ListOur client, a leading property company who are looking to appoint an operations manager to manage all operational activities for a shopping centre in Central London.
Commerciality:
- Assist with developing and maintaining a positive image of the building in its location
- To monitor all activities relating to the centre(s), reporting and taking action as appropriate
- To address any operational queries raised by tenants
- To attend and actively participate in meetings with service providers
- In the absence of the Centre Manager, act as point of escalation for operational issues and take appropriate steps to address such
Quality Control:
- Work in partnership with the service provider to ensure KPI’s are met, standards of presentation are maintained and service improvements are implemented as appropriate
- Regular inspections of the building fabric
- To work with the clients colleagues and external consultants in ensuring a maintenance and repair programme is in place
- To compile and maintain records relating to the centre(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required
- To manage major work programmes on site, acting as the liaison point for all parties involved
Compliance:
- Assist with the drafting, control and reporting of service charge budget and expenditure for the centre(s)
- Assist with the management of Health and Safety compliance on site, and the maintenance of records and the Meridian system
- To support Environmental management initiatives for the centre, in compliance with client policies
- To proactively manage risk in conjunction with the Centre Manager
- To ensure the centre achieves the KPIs set by the client, in conjunction with the Centre Manager and surveying team
Skills & Experience required:
- Experience within the facilities management sector or a service driven environment
- Experience of successfully delivering targets
- Proven ability to understand and analyse data and create/recommend solutions to problems
- Ability to work with a broad spectrum of internal and external contacts
- NEBOSH
If this is something of interest to you – please contact Lilly Yuill 0207 118 4848
