Operations Manager

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  • Job Reference: 1433
  • Job Title: Operations Manager
  • Location: Central London
  • Basic Salary Range: Up to £25,000 + Corporate Package
  • Job Type: Permanent
  • Posted 4 years ago
  • This position has been filled

Our client, a leading property company who are looking to appoint an operations manager to manage all operational activities for a shopping centre in Central London.


  • Assist with developing and maintaining a positive image of the building in its location
  • To monitor all activities relating to the centre(s), reporting and taking action as appropriate
  • To address any operational queries raised by tenants
  • To attend and actively participate in meetings with service providers
  • In the absence of the Centre Manager, act as point of escalation for operational issues and take appropriate steps to address such

Quality Control:

  • Work in partnership with the service provider to ensure KPI’s are met, standards of presentation are maintained and service improvements are implemented as appropriate
  • Regular inspections of the building fabric
  • To work with the clients colleagues and external consultants in ensuring a maintenance and repair programme is in place
  • To compile and maintain records relating to the centre(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required
  • To manage major work programmes on site, acting as the liaison point for all parties involved


  • Assist with the drafting, control and reporting of service charge budget and expenditure for the centre(s)
  • Assist with the management of Health and Safety compliance on site, and the maintenance of records and the Meridian system
  • To support Environmental management initiatives for the centre, in compliance with client policies
  • To proactively manage risk in conjunction with the Centre Manager
  • To ensure the centre achieves the KPIs set by the client, in conjunction with the Centre Manager and surveying team

Skills & Experience required:

  • Experience within the facilities management sector or a service driven environment
  • Experience of successfully delivering targets
  • Proven ability to understand and analyse data and create/recommend solutions to problems
  • Ability to work with a broad spectrum of internal and external contacts

If this is something of interest to you – please contact Lilly Yuill 0207 118 4848