Background
Brookfield Properties is one of the world's largest and most respected real estate owners, investors and developers. With a global portfolio spanning office, retail, residential, logistics, hospitality, student accommodation and mixed-use developments, Brookfield is recognised for delivering some of the most prestigious commercial buildings in major cities around the world.
As part of the delivery of 100 Bishopsgate, one of London's landmark commercial office developments in the City, Brookfield sought to appoint a highly experienced Technical Services Manager to oversee the building's critical engineering infrastructure and technical operations.
Although operating a multi-agency recruitment process, Brookfield selected Maxwell Stephens as one of its specialist recruitment partners for this key appointment.
The Challenge
100 Bishopsgate demanded an exceptional Technical Services Manager capable of managing one of London's most technically sophisticated commercial office buildings.
The successful candidate would be responsible for the safe, compliant and efficient operation of all engineering systems while supporting the General Manager in delivering an exceptional experience for occupiers.
Key responsibilities included:
- Managing all building engineering services.
- Overseeing electrical, mechanical and HVAC systems.
- Managing life safety, public health and vertical transportation systems.
- Ensuring statutory compliance across all technical services.
- Leading planned preventative maintenance programmes.
- Managing technical service contracts and procurement.
- Supervising engineering teams and specialist contractors.
- Developing annual engineering budgets.
- Managing capital works and lifecycle projects.
- Supporting tenant communications and technical issues.
- Monitoring building performance and operational resilience.
- Leading Health & Safety and engineering risk management.
The role required a technically accomplished leader capable of balancing engineering excellence, commercial awareness and outstanding customer service within a flagship commercial property.
Our Approach
Before commencing the search, Maxwell Stephens met with Brookfield's leadership team on several occasions to develop a detailed understanding of the building, its operational requirements and the calibre of individual needed for this prestigious appointment.
Our executive search targeted senior engineering professionals with extensive experience managing high-profile commercial buildings across Central London.
We focused on candidates with expertise in:
- Commercial building engineering.
- Technical Services Management.
- Mechanical, Electrical and HVAC systems.
- Planned preventative maintenance.
- Contractor and supplier management.
- Building compliance and Health & Safety.
- Budget management and financial planning.
- Capital projects and technical procurement.
- Tenant liaison and stakeholder management.
- Team leadership and engineering management.
Following a comprehensive executive search, Maxwell Stephens submitted a shortlist of eight highly qualified candidates.
Several progressed through multiple interview stages, presentations and informal stakeholder meetings before one outstanding candidate was ultimately appointed.
The Outcome
Maxwell Stephens successfully recruited an exceptional Technical Services Manager with extensive experience managing complex engineering services within premium commercial properties.
The successful candidate quickly assumed responsibility for the operational performance of 100 Bishopsgate's critical building infrastructure and became an integral member of the building management team.
Since joining Brookfield, they have successfully:
- Maintained outstanding engineering performance across the building.
- Strengthened statutory compliance and technical governance.
- Enhanced contractor management and service delivery.
- Supported efficient budget management and lifecycle planning.
- Improved operational resilience and maintenance standards.
- Delivered excellent technical support to tenants and stakeholders.
- Helped establish 100 Bishopsgate as one of London's premier commercial office buildings.
The appointment highlighted Maxwell Stephens' expertise in recruiting senior technical Facilities Management professionals for some of the UK's most prestigious commercial developments.
Delivering Engineering Leadership for Landmark Buildings
Managing world-class commercial assets requires exceptional technical leadership, commercial awareness and operational expertise.
Maxwell Stephens specialises in identifying engineering and technical Facilities Management professionals capable of maintaining complex buildings to the very highest standards while supporting occupier experience, compliance and long-term asset performance.