Property, Facilities & Engineering Appointments for Brookfield Properties

About Brookfield Properties

Brookfield Properties is one of the world's largest real estate owners, operators, investors and developers, with a global portfolio spanning office, retail, residential, logistics, hospitality, student accommodation and mixed-use developments. In London it owns and manages some of the City's most recognisable office buildings and mixed-use schemes, providing workplaces for major corporate occupiers.

Maxwell Stephens has recruited for Brookfield Properties over the past ten years, across mid to senior positions and the support roles that keep its buildings running day to day. Some searches have been run exclusively, others as one of several agencies. This page brings together the appointments we have made across the London portfolio. Brookfield Properties is a separate business from Brookfield Multiplex, whose appointments are covered in a separate case study.

Our work with Brookfield Properties

Appointments by building:

• One Leadenhall: General Manager (exclusive search).
• Principal Place: Operations Manager (exclusive search), Property Manager and Senior Shift Technician.
• 100 Bishopsgate: Technical Services Manager (multi-agency search) and Property Administrator.
• 99 Bishopsgate: General Manager and Service Desk Administrator.
• Aldgate Tower: Technical Services Manager and Property Administrator.
• Moor Place: Facilities Administrator.
• 1 Canada Square: Director of Engineering.
• Building Management Team: Property Administrator, covering service desk, financial and health and safety administration.

One Leadenhall: General Manager

Brookfield Properties had secured a further 200,000 sq ft of leases across its City of London developments as corporate occupiers continued to move towards prime office space. One Leadenhall, a new 35-storey development fitted out in 2025, had seen a significant uptake in leasing, which created the need for a General Manager. Building on our existing relationship, Brookfield asked Maxwell Stephens to act as exclusive recruiter.

Reporting to the Director of Operations, the General Manager is responsible for the efficient operation and maintenance of the building, covering:

• Tenant relations: handling day-to-day building issues and chairing tenant meetings, with timely minutes and actions.
• Staff management: overseeing Brookfield staff in the building and working with HR on recruitment, training and performance.
• Safety: promoting a safety-first culture and acting as the Responsible Person in emergencies, with evacuation and disaster recovery plans agreed with statutory authorities and tenants.
• Financial oversight: setting contractor specifications, reviewing service levels, managing the building budget and controlling car parking in line with lease agreements.
• Systems and liaison: approving tenant works and alterations, keeping procedures current, reporting insurable incidents, and maintaining relationships with statutory bodies and neighbouring developments.

A General Manager for a new tower is a different proposition from one taking over an established building. There is no operating history to inherit, the occupier base is still forming, and the building's reputation with tenants is set by how its first months are run.

We drew on our network and our database of more than 50,000 candidates, supported by advertised search, and spoke to active and passive candidates, since the strongest General Managers are usually in post. Direct screening video interviews were held with over 50 candidates before a longlist was drawn up, and the successful General Manager was selected from that longlist.

I first came across Maxwell Stephens around 10 years ago. Peter and his team took time to understand what role I was looking for and they only sent the perfect job opportunities my way. The first role through Maxwell Stephens ended up shaping my career in the property industry and after 9 wonderful years, Peter knew exactly what my next step should be. I can't recommend Maxwell Stephens highly enough. Thank you Peter and the team!

Dana Ferens
General Manager, Brookfield Properties

Principal Place

Principal Place in Shoreditch is one of London's most recognisable mixed-use developments. Developed by Brookfield Properties, it combines a 600,000 sq ft Grade A office building, retail and restaurant space, landscaped public realm, residential accommodation and roof terraces, and is home to Amazon's UK headquarters.

Operations Manager

As preparations continued for the operational management of the asset, Brookfield Properties appointed Maxwell Stephens exclusively to recruit an Operations Manager. The role covered the day-to-day operational performance of the development: hard and soft FM services, contractors and specialist providers, occupier, retailer and stakeholder relationships, health and safety and statutory compliance, financial and service charge management, and support for the mobilisation and ongoing operation of Amazon's headquarters.

Mixed-use schemes add a layer of difficulty. The Operations Manager serves office occupiers, retailers, residents and the public at once, each with different expectations of the same building, and a single headline occupier raises the visibility of every operational decision.

Working with Brookfield's senior leadership team, we ran a targeted executive search among professionals who had managed premium commercial assets and mixed-use developments, testing building management expertise, contractor management, technical knowledge of building services and compliance, and commercial awareness. Significant weight went on personality, professionalism and the ability to build trusted relationships with occupiers, clients and service partners. We placed an Operations Manager with extensive experience of high-profile commercial properties and strong stakeholder management skills.

Client testimonial

I have known Peter professionally for over ten years and have used Maxwell Stephens extensively. They have an excellent reputation for delivering high-quality Facilities and Property Management professionals. They take the time to understand each requirement, maintain regular communication throughout the process and consistently recommend candidates worth meeting. Their knowledge of the market, salary benchmarking and industry insight is invaluable. I'm very happy to use Maxwell Stephens as our sole recruitment partner.

Property Manager

The Property Manager we appointed took on the day-to-day management of Amazon's occupation within Principal Place, overseeing occupier services, contractor performance, compliance activities and operational service delivery in one of London's most high-profile workplaces.

Senior Shift Technician

The Senior Shift Technician maintains critical engineering infrastructure at Principal Place, supporting building reliability and keeping essential mechanical and electrical systems running in a highly demanding environment.

100 Bishopsgate

Technical Services Manager

For 100 Bishopsgate, one of the City's landmark office developments, Brookfield ran a multi-agency process to appoint a Technical Services Manager and selected Maxwell Stephens as one of its specialist recruitment partners. The role carries responsibility for the safe, compliant and efficient operation of all engineering systems, supporting the General Manager on occupier experience. It covers electrical, mechanical and HVAC systems, life safety, public health and vertical transportation, statutory compliance, planned preventative maintenance, technical service contracts and procurement, engineering teams and specialist contractors, annual engineering budgets, capital and lifecycle works, and engineering risk management.

In a multi-agency process, the challenge was to present candidates who stood out against those submitted by other firms, which called for a deeper understanding of the building rather than a faster response. Before starting the search we met Brookfield's leadership team on several occasions to understand the building, its operational requirements and the calibre of person needed. The search then targeted senior engineering professionals who had run high-profile commercial buildings in Central London, assessed on engineering depth, budget and contractor management, and tenant liaison together.

We submitted a shortlist of eight candidates. Several progressed through multiple interview stages, presentations and informal stakeholder meetings before one was appointed. The successful Technical Services Manager brought extensive experience of complex engineering services in premium commercial property and took responsibility for engineering performance, statutory compliance and technical governance, contractor management, budgets and lifecycle planning, and technical support for tenants.

Property Administrator

The Property Administrator we placed at 100 Bishopsgate provides operational and administrative support across the property management function, helping to keep service delivery consistent and occupiers well served.

Appointments across the wider London portfolio

99 Bishopsgate: General Manager and Service Desk Administrator

99 Bishopsgate provides premium workspace in the City's financial district. The General Manager we appointed took responsibility for the overall operational performance of the asset, covering service delivery, occupier engagement, contractor management and strategic property initiatives. The Service Desk Administrator supports the facilities and property management teams, managing service requests, coordinating maintenance activity and keeping communication flowing between occupiers, contractors and operational teams.

Aldgate Tower: Technical Services Manager and Property Administrator

Aldgate Tower provides office space in the City's eastern business district. The Technical Services Manager took on engineering operations, planned preventative maintenance programmes, statutory compliance and contractor management. The Property Administrator supports the property management team with occupier communications, contractor coordination, service charge administration and operational reporting.

Moor Place: Facilities Administrator

Moor Place is a modern commercial office development. The Facilities Administrator provides day-to-day support to facilities operations, coordinating maintenance activity, contractor engagement and compliance administration.

1 Canada Square: Director of Engineering

1 Canada Square is one of London's most recognisable skyscrapers and a defining landmark of Canary Wharf. The Director of Engineering we appointed took on strategic leadership of engineering operations, asset performance, technical compliance and infrastructure management across the building.

Property Administrator for the Building Management Team

Brookfield Properties also asked Maxwell Stephens to recruit a Property Administrator to support its Building Management Team. Although primarily administrative, the role demanded a sound understanding of how a professionally managed commercial property operates. The brief covered:

• maintaining administrative systems and keeping the Service Desk accurate and up to date
• acting as a point of contact for the Management Team, employees, contractors and external stakeholders
• maintaining expenditure spreadsheets and processing invoices
• maintaining the Meridian Health & Safety system and its records
• taking meeting minutes and supporting management reports
• organising training course bookings and wider office administration

Administrative roles inside a building management team are frequently under-specified. A generalist administrator can look right on paper but, without exposure to service desk systems, contractor documentation and health and safety records, spends the first months learning the property environment rather than supporting it. We searched among property and facilities management administrators from demanding commercial environments, and assessed working style and communication alongside service desk, financial and health and safety record experience.

The Property Administrator we placed strengthened the support given to the Building Management Team: administrative systems were kept accurate and accessible, the Service Desk and Meridian records were kept current, expenditure and invoices were managed accurately, and meetings, reports and training bookings were properly administered.

Why it worked

• Knowledge built over a decade. Each new brief started from an understanding of Brookfield's buildings and service expectations, so searches could be tailored to the building rather than to a generic job description.
• The right process for the mandate. Exclusive searches for One Leadenhall and Principal Place allowed a wide initial reach and disciplined screening. On the multi-agency 100 Bishopsgate search, time spent understanding the building produced a shortlist that held up through several rounds of interview.
• Whole-role assessment. Technical roles were assessed for budgets, contractors and occupiers as well as engineering; operational roles for presence with occupiers as well as command of the building; administrative roles as property roles with administrative duties.

If you are recruiting for a landmark building or a wider commercial portfolio, from administrator to director level, get in touch with our team.