Communicate change in FM by giving one clear reason, telling the right people in the right order, saying what you do not yet know, using channels that reach shift and site teams, and then listening. Silence and surprise do more damage than the change itself.
Communicating Change in FM is a practical guide for facilities, estates and workplace leaders on how to explain change to dispersed, shift-based and mixed in-house and contractor teams. It focuses on the telling of change rather than the planning of it, and gives leaders tests and structures they can use immediately.
It is written for both the leader driving the change and the professional on the receiving end, including candidates assessing an employer in the middle of a restructure. It covers sequencing, message structure, channels, hard conversations and how to check that a message has landed.
What the guide covers
- Why change fails in the telling rather than the plan
- Writing a one-sentence case for change
- Mapping audiences and sequencing who hears first
- A five-part message structure for site briefings
- Choosing channels for shift workers and contractors
- Handling difficult one to one conversations
- Keeping a rhythm and building a listening loop
Related guides
Free Maxwell Stephens guides on the same subject:
- FM Leadership During Organisational Change
- How Great FM Leaders Build High-Trust Teams
- The First 90 Days: Onboarding a New FM Leader
Who this resource is for
FM, estates and workplace leaders running change, and the professionals and candidates who work through it.
Talk to Maxwell Stephens
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