A counter-offer solves a pay problem, rarely the reason someone wanted to leave. Employers should decide their policy before a resignation, act on the real cause and avoid bidding blindly. Candidates should write down why they were leaving, test whether the counter-offer addresses it and decide before the conversation.

Counter-Offers in FM Hiring: How to Handle Them is a frank guide for both employers and FM professionals. It explains why counter-offers happen, how to decide whether to make or accept one, and how to protect a hire that might be countered.
Each section says whose view it takes. It covers setting a policy, spotting the signs of a leaver early, testing a counter-offer honestly, resigning professionally and living with the outcome, and ends with a checklist for both sides.
What the guide covers
- Why counter-offers happen
- Setting an employer policy in advance
- Spotting early signs of a leaver
- How candidates should test a counter-offer
- When to counter and when to let go
- A script for the resignation conversation
Related guides
Free Maxwell Stephens guides on the same subject:
- How to Retain Top Facilities Management Talent
- How to Reduce Staff Turnover in Facilities Management
- Resignation Letter Template
Who this resource is for
FM and estates employers, HR and finance directors, and FM professionals who are resigning or facing a counter-offer.
Talk to Maxwell Stephens
Maxwell Stephens is a specialist Facilities Management recruitment consultancy. If you are planning an FM, estates or workplace appointment, contact us for a confidential conversation, or read our case studies to see how comparable searches were run.
