To hire a Head of Workplace Experience, first decide whether the job is hospitality, space strategy or employee engagement. Agree how success will be measured, test commercial and data skills alongside people skills, and give the role real influence over budget and the working environment.
This guide helps employers hire a Head of Workplace Experience with a clear mandate and realistic expectations. It starts by separating the three strands of the role, service, space and culture, and shows how reporting lines and authority decide whether the job can succeed.
It then covers the relationship with facilities, choosing the right professional background, testing commercial sense and influence, checking operational credibility, agreeing measures of success and planning the start. A checklist closes the guide.
What the guide covers
- Defining the mandate before the title
- Reporting lines, budget and authority
- Drawing the line with facilities
- Choosing the right background
- Testing commercial sense and influence
- Measures that prove value
Related guides
Free Maxwell Stephens guides on the same subject:
- Workplace Management Recruitment
- The Workplace Experience Revolution
- Workplace Experience and Employee Retention
Who this resource is for
FM, estates and workplace leaders, and the HR and finance directors who share a workplace experience hire.
Talk to Maxwell Stephens
Maxwell Stephens is a specialist Facilities Management recruitment consultancy. If you are planning an FM, estates or workplace appointment, contact us for a confidential conversation, or read our case studies to see how comparable searches were run.