Help Desk Team Leader

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  • Job Reference: TR/000181
  • Job Title: Help Desk Team Leader
  • Location: Central London
  • Basic Salary Range: £28,000 – £30,000 Per Annum + Package
  • Job Type: Permanent
  • Posted 4 years ago
  • This position has been filled

Reporting in to line manager (HD Manager), this role will be to ensure effective operation of the FM Helpdesk using a hands-on and strategic approach.  Auditing and reporting to HD Manager on helpdesk performance.  Assisting the HD Manager as required with the wider element of business reporting and customer service relations.


  • Day-to-day HD tasks and overseeing of HD output
  • Day-to-day Management of 2 HD staff (helpdesk co-ordinators)
  • Processing helpdesk tasks, taxi bookings, e-mail requests, conference bookings etc.
  • Co-ordinating and hosting events
  • Reporting to HD Manager (staff performance, audit results, trend reports etc.)
  • An element of FM Systems maintenance (FSI, Condeco) as directed by HD Manager
  • Cross training on FM systems and HD processes
  • Updating HD Process Manual as required and always seeking to improve/streamline current processes – final approval from Helpdesk Manager
  • Liaising with FM contractors on HD tasks (chase up overdue tasks, re-assign tasks etc.)
  • Manage the floor checks rota


  • Strong knowledge of Condeco and FSI System Administration or similar CAFM systems
  • Advanced knowledge of Microsoft Outlook, Excel and Word
  • Strong written and verbal communication skills (clear and concise)
  • Excellent customer service skills
  • Strong work ethic
  • Positive and professional attitude

If this position would be of interest to yourself, please send your CV across to OR call 0207 1184848 for more information.