Facilities Support Assistant (FTC)

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  • Job Reference: PR/000517
  • Job Title: Facilities Support Assistant (FTC)
  • Location: London
  • Basic Salary Range: Circa £28,000 per annum + Opportunities
  • Job Type: Contract
  • Posted 4 years ago
  • This position has been filled

Our client, a international leading law firm, are now looking for a Facilities Support Assistant to join their team on a 12 month fixed term contract.

The role requires effective follow-up of all archive related queries, retrievals, storage, and collections, via the firm’s IRM Records Management database, via IPhone, email or phone. However, the role will at times assist the wider team with establishing and maintaining excellent client relationships and meeting and exceeding, where possible.

Key Responsibilities

  • Overseeing the retrieval and storage of hard copy files and original documents
  • Servicing all aspects of the business’ archiving requirements
  • Maintaining up to date and accurate records on the firm’s database
  • Liaising with internal clients
  • Assisting with the confidential disposal of historic files as part of the firm’s destruction programme
  • Printing and scanning of documents.
  • Binding, engrossing and lamination of documents.
  • Client matter hard copy filing and client mail scanning.
  • Delivery of non-matter related post and internal mail to secretarial pigeon holes
  • Co-ordination and distribution of desk drops by floor as needed
  • Collection of all internal and external mail from designated drop points on each floor
  • Dealing with ad hoc photocopying requests, escalating more technical requests to the central reprographics team.
  • Maintaining appropriate stationary supplies within FSU’s and distributing to fee earning departments, on request.
  • Scanning and general ad-hoc support.
  • Ensuring SLA’s are adhered to with timely receipt of daily archive related deliveries and collections from external service providers
  • Maintaining suitable levels of archive related supplies such as boxes, barcode labels etc.
  • Identifying archived items that are suitable for destruction in line with the firm’s retention policy
  • Consulting colleagues to reduce the amount of unsuitable or duplicated items that are sent for storage
  • Working closely with the wider FSA team and also other Legal Support teams, assisting with key responsibilities and demonstrating flexibility to carry out other duties as necessary to ensure a consistently high level of service is delivered to the client.
  • Provide practical advice and support to users to improve the job submission and return of work processes across all document services
  • Communicate effectively with colleagues ensuring all messages or communications to clients, verbal or written, are appropriate, timely and accurate

Person Specification

  • Excellent communication skills, both written and oral with an ability to interact at all levels;
  • Excellent organisational skills and attention to detail
  • Excellent interpersonal skills with the ability to build strong relationships with key stakeholders and clients
  • A confident, enthusiastic and committed approach, whilst remaining flexible and proactive at all times
  • A patient and calm demeanour with an ability to work well in pressured situations, always maintaining a professional attitude
  • A strong team player with an ability to form constructive and supportive relationships throughout the firm

To apply, please contact one of the friendly Maxwell Stephens team on 0207 118 4848 or email cv@maxwellstephens.com for more details.

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