Director of Facilities Management

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  • Job Reference: PR/000673
  • Job Title: Director of Facilities Management
  • Location: Central London
  • Basic Salary Range: £Excellent Salary, Package and Opportunities
  • Job Type: Permanent
  • Posted 3 years ago
  • This position has been filled

Create a culture of exceptional service delivery within a world-renowned higher education institution.

Leading FM recruitment consultancy Maxwell Stephens has been appointed by an internationally-renowned educational establishment to provide a world-class Director of Facilities Management. Based just a stone’s throw away from London Bridge, you’ll be working across a wide variety of sites across central London.

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Following a recent reorganisation of the Estates & Facilities Senior Leadership Team (E&F SLT), this is a strategic leadership role, where you will run a team of experienced and high-performing operators whilst being part of E&F Senior Leadership Team, acting as both key contributor to the directorate’s strategic delivery and being a true ambassador for the Facilities Management department. You will lead and inspire your team to create a unique and memorable  experience across 5 campuses and over 150 buildings.

The successful candidate will have the necessary gravitas and communication skills to deal with a wide range of senior stakeholders across the university and peers within E&F’s SLT. You will be passionate about student experience, understand  our clients’ Vision  and have the ability to lead a customer focused ethos across a large-scale and diverse internal team and influence other areas where necessary. You will also be a completer-finisher and be able to commit to E&F wide objectives to ensure the entire directorate delivers against its wider purpose, helping colleagues and other teams to put the University Community at the heart of everything they do.

“A key enabler of the University’s Strategic Vision”

About the Directorate of Estates & Facilities

The Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision  and our client  has  created a strategy which demonstrates their  intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision.

Our clients’  philosophy has been developed using the Guiding Principles outlined in their Vision  they  have worked with the teams across the other support functions, with their  academic and research colleagues and their students so that they can ensure that the communities they serve are at the very heart of the directorate’s work. We know that everyone in the University interacts with the physical assets and relies upon their  service delivery, therefore they need to:


  • be seamless
  • to work
  • be sustainable and safe
  • be enabling
  • support work and learning and;
  • enable growth
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As our client continues to mature and grow the task of developing, maintaining, managing and driving value from their physical infrastructure will become more complex. The Estates & Facilities strategy holds together their vision and ensures they can measurably improve the learning and working experience of their students, staff and partners.

Meeting our clients’ aims will not be without it’s challenges. Operating in central London means that the University has some unique challenges ahead with an ambition to grow student numbers and the level of research they undertake. This means they will need to make wise choices about where they focus their effort and resources. They  will need to be clear about how they prioritise activity to ensure their decisions can support the overall purpose of the University. They have a finite amount of space and resource and it is their  job to help the University manage their assets well.

Our client has five campuses in central London, consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences.

The Estates & Facilities team employs more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure our client remains one of the world’s top universities.

"The customer experience at each campus must be seamless..."

About Facilities Management

Our client delivers integrated campus-based services: a full range of hard and soft FM services, i.e. those delivered by Campus Operations and Engineering. Including in-house cleaning and security services. The customer experience at each campus must be seamless and the quality of service provided

Key Responsibilities

  • Play a central role, in conjunction with the Director of Estates & Facilities and other key members, in forward planning and strategy development for the department and the directorate, ensuring it aligns with the clients’ vision, other university’s strategies (Education, Service, London etc.) and the Estates & Facilities Philosophy.
  • Provide strategic advice to the Director of Estates & Facilities, agreeing the best way forward for the directorate and sharing such recommendations in the appropriate forums (i.e. Estates Strategy Committee, Real Estate Operations Board etc.), becoming a valued and trusted advisor to the Director and University in their areas of expertise.
  • Effectively and collectively manage the risks within the directorate and align mitigation plans with management activities within departments, the directorate and other areas of the University, including potential financial impact and keeping the Director of Estates & Facilities abreast of any significant changes, including those requiring further escalation.
  • Ensure that there is appropriate and accurate management information available to the team, covering all areas within the remit of the department, as required.
  • Actively engage with team members and key stakeholders from the various Directorates and Faculties to ensure a collaborative and constructive relationship.

Strategy & Business Planning

  • Develop a strategy that leverages the Estates & Facilities’ role in creating a unique and memorable experience, helping to differentiate the student offer process
  • Coordinate and collaborate with other departments in establishing and carrying out responsibilities within the agreed business plan.
  • Issue specific annual objectives to direct reports and ensure these are cascading through all layers of management, reflecting the agreed departmental objectives.

Leadership & People Management

  • Create an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like, sharing good practice within the directorate.
  • Effectively and regularly communicate with staff, monitoring and coaching line managers, keeping regular contact with each division lead and ensuring relevant level information/updates are consistently communicated throughout the department.
  • Direct, monitor and appraise the performance of divisions within the department and provide the necessary coordination between division leads for maximum collaboration.
  • Identify training needs, initiate development of direct reports, recommend effective action to ensure team members maintain their competence.


  • Review performance against operating plans and standards, providing feedback to direct reports on interpretation of results.
  • Drive rapid and consistent improvements to ensure that our client delivers on time in full, to budget, to quality standards, to the customers’ expectations, and with the most effective use of resources.
  • Monitor department’s performance and support strategic decision making, providing regular evidence/data-based reporting to the Director of Estates & Facilities and other relevant stakeholders.

Continuous Improvement

  • Drive efficiencies, functional alignment and removal of duplication of activity across the portfolio, undertaking business process engineering to maximise efficiency and enhance service delivery.
  • Make recommendations for improving effectiveness of policies and procedures within the department and in the directorate.

Collaboration & Decision Making

  • Ensure positive student and staff experience drives decision making throughout the department.
  • Introduce co-design practices, so that end-users are brought into the design phase of initiatives, projects and/or services.
  • Bring greater transparency and accountability in decision-making, increased engagement and improved communication within the relevant departments.

Finance Management

  • Review and endorse/revise budget proposals received from direct reports, including staffing and facilities requirements forecasts.
  • Approve budget expenses within approval limits, operating in accordance with the Financial Procedures to ensure compliance, value for money and adequate return on investment at all times.

Health & Safety

  • Responsible for ensuring that operations and activities undertaken within the post holder’s area of responsibility are executed at all times in such a manner as to ensure, so far as is reasonably practicable, the health, safety and welfare of all students, staff and visitors who may be affected by their operations.

Person Specification

  • Educated to degree standard in a relevant discipline or equivalent experience (architecture, building, engineering, facilities management etc.)
  • Appropriate postgraduate and/or professional qualifications in a relevant discipline (e.g. MBA, MCIBSE, MBIFM, MRICS, MCIOB, CEng, NEBOSH Diploma)
  • Ability to work strategically and contribute to the strategic leadership within the directorate, developing effective strategic links across the wider organisation to ensure the strategic aims are met
  • Track record of success in senior management and inspirational leadership within  estate, facilities and/or commercial services in a complex environment, for a multi-site portfolio
  • Experience of operating at Board level
  • Evidence of successful stakeholder and relationship management across the wider public and private sectors
  • Member of a professional institution or trade association directly relevant to the range of services to be managed i.e. Member of The Institute of Workplace and Facilities Management (IWFM), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute.
  • Completer/finisher mentality to deliver strategy fulfilment through sound tactical implementation. Tenacity in achieving objectives to deadlines.


Maxwell Stephens is expecting a large volume of applications for this role. We’re keen to place the correct person with our client as soon as possible. Therefore, we encourage all interested FM professionals with the experience to successful expedite this role to contact us without delay.

Please call 0207 118 48 48 or email to apply.


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