Helpdesk Coordinator (Temp to Perm)
Back to Vacancies ListMaxwell Stephens have been assigned by a leading Facilities Management company to recruit a Helpdesk Coordinator to join their well known tourist attraction.
KEY RESPONSIBILITIES
- Log calls/jobs on the electronic service desk database in a timely manner.
- Allocating work orders to directly employed maintenance team and/or supply chain.
- Monitor PPM schedule & Reactive Maintenance jobs ensuring that all tasks are completed in line with the service requirements.
- Liaison and follow up open jobs with supply chain & Brookfield technicians.
- Maintain a robust filing system of planned and reactive task record sheets.
- Data base is maintained in terms of current specialist sub-contractors i.e. contact details etc.
- Report back to Occupiers and Management Team on job progress and close out.
- Updating asset with works record sheets with the service desk database.
- Provide support in compiling the Monthly Management Report as directed by the Operations Manager.
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[edsanimate_end] To provide administration support to the Building’s Management Team. To maintain efficiency and administration systems of the Service Desk, looking to improve and develop where necessary. A strong communicator who can receive and process complex information in an efficient way and in return pass on required key-information and action points to the Team.
- Communication – correspondence such as emails, letter writing, and telephone calls are followed up/completed as required.
- Seek to innovate and develop outputs from Service Desk systems.
- Ensure that 24/7 coverage for the Service Desk Operation is achieved in conjunction with the Security Manager for out of hours coverage.
- Administer the building’s O&M system, ensuring information contained is up to date.
- Co- working with Property Administrator to provide absence cover.
- Produce regular service desk reports for Management and take an active role in reviewing call trends and recurring issues.
PERSON SPECIFICATION
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[edsanimate_end] - Minimum of 12 months experience as a Service Desk / Property Management Administrator.
- CAFM System experience
- GCSE in Mathematics and English (minimum grade C/4).
- Competent administrator, completes own work under minimal supervision.
- Proven track record of data management responsibilities using an electronic system.
- Comprehensive Microsoft Office skills (Word, Excel, Outlook and Powerpoint) and a good all-round understanding of data management systems.
- Effective communication skills, both verbal and written.
- Professional, presentable, articulate and confident with an ability to demonstrate well developed interpersonal skills.
- Time management and organisational skills, capable of monitoring multiple open tasks at any one time.
- Able to use initiative and make decisions as required.
- Good attention to detail.
- Pro-active and positive “can do” approach.
- Customer focused approach.
Apply
Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply.
