Facilities Helpdesk Coordinator (Temp to Perm)

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  • Job Reference: PR/000736
  • Job Title: Facilities Helpdesk Coordinator (Temp to Perm)
  • Location: Croydon
  • Basic Salary Range: Equivalent rate of £30,000 per annum
  • Job Type: Temp to Perm
  • Posted 1 year ago
  • This position has been filled

Our client, a well-recognised public sector organisation, are now looking to recruit a Facilities Helpdesk Coordinator on a temp-perm basis.


  • Ensure accurate recording of reported issues and correct allocation of resources in line with agreed SLAs, National Station Access Conditions and Lease responsibilities.
  • Monitor maintenance programmes to ensure current and future works are undertaken to quality expectations and within programme schedules.
  • Update asset management system with new or modified information as directed by members of the Facilities team.
  • Update technical library with statutory/informational documents as directed.
  • Use management systems to enable monitoring and control of contractors working on the client’s infrastructure.
  • Undertake housekeeping exercises to ensure information is relevant and current.
  • Ensure all contact initiations are handled within agreed SLAs.
  • Provide on request progress updates relating to works being undertaken.

  • Assist in the production of data as directed by members of the Facilities team to enable executive and stakeholder management information reporting.
  • Act as champion for nominated business/department critical activities.
  • Assist with schemes to deliver enhancements to technology and processes within the team and wider department.
  • Undertake other general duties as directed by members of the Facilities team.




  • Good GCSCE’s or A Levels (Including Maths/English)
  • Excellent communication skills – Written & Verbal
  • Planning & Organisational skills
  • Collaborative working style
  • Good IT Skills
  • Able to work to SLA targets
  • Able to work independently / Self-start
  • Able to assess information and data to resolve issues
  • Work in a Customer Service environment
  • General awareness of Health and Safety


  • Facilities Management Qualification / Certification
  • Conversant with CAFM and Call Centre Software
  • Work in an FM or Built Environment team
  • Work in a Rail environment

To apply for this role, please send your CV to cv@maxwellstephens.com without delay.