Facilities Services Team Leader

Hours of work: 12:00 – 20:00 Monday – Friday

Key Criteria

• All incoming and outgoing contacts are handled by the team within SLA targets.
• All requests are captured, and resources allocated under correct categories within published SLA targets, and in accordance with National Station Access Conditions and Lease responsibilities.
• All fault related information is kept up to date, and all CAFM based queries are addressed within SLAs.
• All maintenance programmes are delivered within programme schedules and quality targets.
• All champion activities are delivered as required and in a manner that best represents the team and wider department.
• All tasks in CAFM system are closed out, chased or updated by the team within SLA.
• All data required for reporting purposes is prepared and supplied on request and in a timely manner.
• All documents are appropriately labelled and located within the technical library.
• All activities relating to technology and process enhancements are fulfilled within the timescales dictated by relevant schemes.

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• Ensure that all resources are allocated in accordance with request categories, National Station Access Conditions, Lease responsibilities and published SLAs.
• Lead the management of timely, accurate information with the CAFM system.
• Ensure that all planned maintenance programmes are monitored against programme schedules and quality targets.
• Lead the activities of coordinators as champions for nominated business/departmental critical activities.
• Ensure that regular housekeeping exercises are undertaken by the team.
• Lead the production of data for performance/financial and management information reporting.
• Ensure that all documents (including evidence of statutory activities) received by the are stored appropriately within the technical library.
• Lead involvement in the delivery of enhancements to technology and processes within the team and wider department.
• Undertake additional activities as directed by your line manager and/or members of the Facilities department.

About You

• To succeed in this role you will need to be able to handle a high number of contact initiations across various platforms including telephone, email and web and provide professional and effective communications at all levels internally and externally.
• You will work within a multi-skilled technical team in a highly regulated, customer focussed environment to deliver a consistent service in line with business requirements and SLAs.