Facilities Services Team Leader

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  • Job Reference: PR/000761
  • Job Title: Facilities Services Team Leader
  • Location: Croydon
  • Basic Salary Range: Up to £33,000 per annum + Benefits & Opportunities
  • Job Type: Permanent
  • Posted 2 years ago
  • This position has been filled

Our client, a large established company, are looking to recruit a Facilities Services Team Leader to join their dynamic and experienced team in delivering a catalogue of Facilities services that put the customer at the heart of their operations.

Hours of work: 12:00 – 20:00 Monday – Friday

Key Criteria

  • All incoming and outgoing contacts are handled by the team within SLA targets.
  • All requests are captured, and resources allocated under correct categories within published SLA targets, and in accordance with National Station Access Conditions and Lease responsibilities.
  • All fault related information is kept up to date, and all CAFM based queries are addressed within SLAs.
  • All maintenance programmes are delivered within programme schedules and quality targets.
  • All champion activities are delivered as required and in a manner that best represents the team and wider department.
  • All tasks in CAFM system are closed out, chased or updated by the team within SLA.
  • All data required for reporting purposes is prepared and supplied on request and in a timely manner.
  • All documents are appropriately labelled and located within the technical library.
  • All activities relating to technology and process enhancements are fulfilled within the timescales dictated by relevant schemes.
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You will lead the team’s management of incoming and outgoing contact channels against internal SLAs.
  • Ensure that all resources are allocated in accordance with request categories, National Station Access Conditions, Lease responsibilities and published SLAs.
  • Lead the management of timely, accurate information with the CAFM system.
  • Ensure that all planned maintenance programmes are monitored against programme schedules and quality targets.
  • Lead the activities of coordinators as champions for nominated business/departmental critical activities.
  • Ensure that regular housekeeping exercises are undertaken by the team.
  • Lead the production of data for performance/financial and management information reporting.
  • Ensure that all documents (including evidence of statutory activities) received by the are stored appropriately within the technical library.
  • Lead involvement in the delivery of enhancements to technology and processes within the team and wider department.
  • Undertake additional activities as directed by your line manager and/or members of the Facilities department.

About You

  • To succeed in this role you will need to be able to handle a high number of contact initiations across various platforms including telephone, email and web and provide professional and effective communications at all levels internally and externally.
  • You will work within a multi-skilled technical team in a highly regulated, customer focussed environment to deliver a consistent service in line with business requirements and SLAs.

To apply, send your CV to cv@maxwellstephens.com

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