Facilities Account Director

Our client, a leading global provider of facilities and workplace management, has requested us to recruit an Account Director to join their team in London and the South East.

In this role you will be responsible for providing the operational delivery of the EMEA contract relationship, acting as a trusted advisor and a thought leader, to grow business relationship and contract value.

Role Summary

P&L, Contract Management and Governance:

• Accountable for financial performance of assigned account/s
• Indirectly leads the resources to deliver against the contract, managing scope interpretation as required
• Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required
• Ensures fulfilment of “promise” to customer – sets tone and culture for the way they deliver Engages executive involvement as needed to leverage the broader portfolio to introduce new scope & business pricing as part of delivering an integrated set of services
• Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications

Customer Relationship Management & Development:

• Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client
• Demonstrates credibility and thought leadership, influencing business outcomes
• Manages enterprise wide client relationships at senior levels acting as an extension of the client’s executive management team
• Creates alignment between customer need & organisational delivery
• Manages issue escalation and resolution

Strategic Planning & Value Creation:

• Account Growth
• Acts as an expert in customer’s business, culture, and strategy by pro-actively contributing to the improvement of the client’s business
• Supports growth of customer’s business through the development and execution of an Account Business Plan
• Influences the client’s planning and budgeting process to enhance value and optimise performance Represents the customers’ best interests externally and internally to GWS
• Strategic interpreter of needs and identifier of new value-added services; accommodates, plans, integrates portfolio contraction & expansion
• Ensures the successful management of scope expansion & renewal activities; establishes and executes resource & people strategy

Service Delivery Integration And Assurance:

• Act as a champion of the Account model, working closely with the Global Leadership Team, to deliver upon the combined company commitments to the client
• Acts as single point of contact for FM related communication to and from the senior client
• Act as team leader and be responsible for provision of all services that touch customer; manage escalation process
• Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within executive leadership
• Manages business changes that impact service delivery Leadership
• Part of the Integrated Leadership Team, and the FM Leadership tea
• Leads and manages in a diverse environment with multi regional responsibilities

 Experience Required

• Bachelor’s Degree or equivalent
• Strong PC skills, MS Office; good administrative skills
• Self-motivated and resourceful; well organised, good prioritisation and planning skills
• Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner
• Service orientated attitude combined with innovative thinking
• Ability to effectively navigate in a matrix organization, exceptional collaboration skills
• Understanding of contracts and commercial models in the market; knowledge and awareness of the facilities management industry
• Strong communication skills with industry knowledge and trends
• Consultative skills; delivers results
• Ability to prioritize; interpret and manage risk
• Credible management of a large P&L; proven track record in the development & implementation of strategic plans
• Significant experience managing customer accounts across multiple regions