Head of Workplace Services

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  • Job Reference: MSCAMHOWS
  • Job Title: Head of Workplace Services
  • Location: Cambridge
  • Basic Salary Range: Circa £100,000 + Fantastic Benefits & Development Opportunities
  • Job Type: Full Time
  • Posted 1 year ago
  • This position has been filled

About The University of Cambridge

Founded in 1209, The University of Cambridge has been at the forefront of academic study and research for over eight centuries. The University of Cambridge is the fourth-oldest university in the world. Among their alumni they have 110 Nobel Prize Laureates, 47 Heads of State and 190 Olympic Medallists. Cambridge is a globally diverse institution and their students come from over 147 different countries.


Mission and Core Values

The University’s mission is to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence.

Estates Division

The Estates Division is responsible for the planning, development and operation of the University’s operational and investment Estates.  It employs 350 people and is responsible for capital and operational budgets in excess of £200m.  The Operational Estate is one of the UK’s largest and comprises some 370 teaching, academic and research buildings with a total footprint of 723,000 square metres and an insurance value in excess of £3.4bn. The Non-Operational Estates comprises more than 1000 investment properties, including the new North West Cambridge (Eddington) keyworker housing development.

The Position

The Head of Workplace Services is responsible for leading the delivery of customer-focussed soft FM services across the non-residential Estate and for creating an effective working environment within which the University’s learning, research and support activities and people can thrive.   The role will oversee a large and diverse workplace services team including facilities and buildings managers, custodians, receptionists, stores, reprographics and messenger service staff.  The remit will also include the University Catering Service and a number of externally delivered services such as cleaning and waste management.

This is a key leadership role within the Estates Operations function with significant impact across the non-residential University Estate.  The role holder will provide strategic oversight, accountability and leadership of FM service delivery, driving performance, efficiency and compliance.   They will also act as a key interface with the Estates Development, Programme Delivery, Property Management and Sustainability functions.

This role reports to the Director of Estates Operations and is a member of the Estates Operations Senior Leadership Team.


  • Significant and demonstrable senior leadership experience in Facilities and Workplace Services delivery with large and complex estates.
  • Significant experience in planning, procuring and managing FM and workplace activities.
  • Extensive experience of leading and managing teams.
  • Experience in managing and controlling budgets, resources and funding.
  • Experience of developing and implementing KPIs and SLAs for FM activities.
  • Experience of working in the higher education sector.


  • Excellent communication & stakeholder relationship management skills at all levels.
  • Ability to lead and work within a team, plan and manage work activities, communicate and prioritise workloads.
  • Strong commercial acumen.
  • Strong influencing and negotiating skills.
  • Ability to manage complex projects under time challenging conditions.
  • Budgeting, reporting and analysis of financial data.
  • Contract management, administration & negotiation.
  • Demonstrable analytical and report-writing skills.
  • Effective decision making & problem resolution skills.
  • Detailed knowledge and experience of statutory compliance, health and safety within the built environment.
  • Ability to motivate and enthuse others, including at a senior level
  • Ability to present complex ideas to a variety of audiences
  • Self-motivated to continually develop self and others
  • Highly proficient in MS Office suite.
  • Experience in CAFM systems.


  • Qualified to Degree Level or Level 7 Business or Management qualification
  • Chartered Membership of an appropriate professional body (e.g. RICS, CIBSE, IWFM, IAM, CMI)
  • Recognised health & safety qualification such as IOSH, NEBOSH


This is an exciting time to join one of the world’s oldest and most successful universities globally.

The University of Cambridge is committed in its pursuit of academic excellence to equality of opportunity and to a proactive and inclusive approach to equality, which supports and encourages all under-represented groups, promotes an inclusive culture, and values diversity so If you’re looking for a new challenge and would like excellent benefits, extensive learning opportunities and a stimulating working environment in return for your skills and contribution please apply today.



  • For a confidential conversation please get in touch with our engaged consultants at Maxwell Stephens; either Peter Forshaw (peter@maxwellstephens.com) OR Robyn Powner (robyn@maxwellstephens.com) Both Peter and Robyn are available on Tel: 0207 118 4848.
  • To apply please send both a CV and a couple of paragraphs on why you feel you are suited to this exciting requirement to cv@maxwellstephens.com with reference: MSCAMHOWS
  • All direct and third-party applications will be forwarded to Maxwell Stephens.