Workplace Manager
Back to Vacancies ListOur client are now looking to recruit for a Workplace Manager to manage their team and support the implementation and delivery of international workspace strategy.
The Workplace Manager will deputise for the Head of Workplace.
Key Responsibilities:
- To manage the IFM services in line with client expectations, considering potential innovative improvements where relevant.
- Engage with suppliers to ensure all service requests are responded to swiftly and effectively. This will require regular communication with the FM Helpdesk and service managers/supervisors in addition to keeping the customer up to date at all times
- Ensure regular updates are provided to service users, and seeking their feedback in order to improve service delivery and user experience.
- Proactive ‘visual maintenance’ of communal floor areas in London office, including collaboration spaces, staircases, coffee points and other areas, managing the relevant supplier teams as appropriate.
- Responsible for maintaining the ISO50001 and ISO14001 corporate ESG standards.
- Hold monthly meetings with global stakeholders; build effective, sustainable and harmonious relationships between building occupants and the team.
- Responsible for all global compliance documentation and ensuring it is regularly updated and maintained
- Manage and adhere to Quality, Safety, Health and Environmental policies and procedures across all office locations.
- To be flexible in approach to work patterns and systems to maintain the standards required.
Expected Outcomes:
- Support the implementation of the international workspace strategy, occupancy and space planning in a global company including managing workspace operations and services.
- Analyse data and make recommendations with a business orientation and employee experience mindset.
Experience / Skills Required
- Previous experience in customer service and IFM service delivery, helpdesk processes, workflows with knowledge and experience of QHS&E procedures and legislation
- Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal.
- Team player with an enthusiastic attitude and pro-active approach.
- Must have (as a minimum) MIWFM & NEBOSH certification
To Apply
Maxwell Stephens is expecting a large volume of applications for this role. We’re keen to place the correct person with our client as soon as possible. Therefore, we encourage all interested FM professionals with the experience to successful expedite this role to contact us without delay.
Please call 0207 118 48 48 to speak to one of the Maxwell Stephens team or alternatively you can email your cv to cv@maxwellstephens.com to apply.
