Facilities Manager (Law Firm) – Ref 800

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  • Job Reference: 800
  • Job Title: Facilities Manager (Law Firm) – Ref 800
  • Location: City of London
  • Basic Salary Range: £40,000 - £45,000 + Package
  • Job Type: Full Time
  • Posted 7 years ago
  • This position has been filled

Our client are a growing international law firm with a strong global presence with a superb reputation.

In this role you will have responsibility for the operational management of the FM department. Working closely with the clients/end users, colleagues and the staff to ensure that service standards and customer expectations are achieved through exceptional service delivery.

Main Responsibilities

  • Ensuring that the operational requirements of the FM department meet and exceed the client expectations, with overall departmental objectives achieved.
  • Leading, coaching and managing the FM team through strong performance and people management.
  • Attend industry conferences, learning forums and peer law firms to keep abreast of new legislation, innovation and best practice.
  • Providing accurate metrics for weekly and monthly reporting on spend and performance.
  • Provide regular updates with new initiatives, changes in legislation and innovation.
  • Financial control of contractors, suppliers and staff costs ensuring value for money and actual spend does not exceed budgets.
  • Provide regular review meetings with key personnel in the firm to understand the requirements of the firm. Report back to the head of FM on changes, innovations and financial impacts.
  • Identify improvements and efficiencies in current work processes in line with industry best practice. Reporting on these to the head of FM
  • Negotiations on contracts and developing relationships with suppliers and contractors.
  • Ensure the “client experience/journey” is of a high standard. Actively seek feedback.
  • Ensure that the H&S requirements of the Firm are met.
  • Providing exceptional customer service and focus.
  • Work closely with the Marketing Department on events and Brand focus.
  • Deputising for the Head of FM in their absence.
  • Create a succession plan to ensure no gaps in the service provided.
  • Project Management when required.
  • Assist the Head of FM in global Corporate Real Estate (CRE) matters (fit outs, planning, moves and new building/premises sourcing).
  • Provide a “hands on” approach when required, especially during events and large meetings.
  • Continually review the contracts and services provided to HFW and ensure a robust procurement system is in place. Provide tender documents and benchmarking when required.
  • Manage the FM helpdesk, purchase order and room booking functions (all software based systems). Providing key metrics to ensure KPI/SLA’s are identified and met.
  • Conducting ad hoc tasks as require.

Key Skills & Experience Required

  • Good business acumen with experience in a similar role within a prestigious environment (City Law Firm, high end hotel/hospitality etc.).
  • Excellent people leadership and management skills.
  • IT literate (Microsoft Office; knowledge of other FM related packages such as CAD, switchboard, and room booking software desirable).
  • Professional manner and pro-active commercial outlook – “can do” attitude.
  • Flexibility in approach to hours, by having an understanding of the role requirement.
  • Exceptional customer service skills.
  • Ability to manage pressure, whilst maintaining a level headed approach.
  • Experience in managing contract catering.
  • IOSH qualified (essential), NEBOSH qualified (desirable)
  • BIFM membership or similar