Senior Programmes & Performance Manager – Facilities & Infrastructure

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  • Job Reference: 856
  • Job Title: Senior Programmes & Performance Manager – Facilities & Infrastructure
  • Location: London
  • Basic Salary Range: £53,119 to £57,760 plus substantial benefits package
  • Job Type: Full Time
  • Posted 7 years ago
  • This position has been filled

We are pleased to be working with University College London to identify a Senior Programme and Performance Manager. With a direct reporting line to the Director of Facilities & Infrastructure you will be responsible for the line management of the Performance Manager & associated support staff/consultants.

About UCL

Impressive on many levels as a world class Institution, the scale, variety and complexity of the UCL estate is unparalleled in the sector. The estate comprises over 200 buildings valued at over £2bn, with more than four million square feet of academic accommodation and almost 4000 student bedrooms. UCL Estates are responsible for managing the delivery of an Estate Strategy with an investment programme in excess of £1 bnover the next ten years.

About the Role

In delivering this role you will;

  • Lead, design, develop, implement and continuously review a framework of measures, systems and procedures for defining, monitoring and reporting on performance against Facilities & Infrastructure (F&I) strategic and operational objectives, Including Operational Plan and Building Compliance register/scorecard etc.
  • Lead, design, develop and implement procedures for auditing and reporting on Estates’ performance against a range of relevant key performance indicators and related targets.
  • Provide a focal point for the collation, analysis, interpretation and reporting of performance related data to inform policy, strategy, investment and operational decisions for Facilities & Infrastructure.
  • Act as the primary point of contact on Performance monitoring issues for F&I and link to Estates, PSO and UCL Customers for Programmes and performance.
  • Liaise and work collaboratively with F&I colleagues, Project Teams, the Environmental Sustainability/Safety team Portfolio Services office (PSO) and others to provide technical advice/support and the development/application of performance development, EM&I staff work flexibly to ensure appropriate professional/technical availability/presence during core hours.

About the Person

You will be a credible communicator, confident in presenting information to a diverse audience. You’ll be naturally analytical and at your best when focusing on the detail, taking pride in the accuracy and quality of the work you produce. A keen interest in environmental issues and sustainability will enhance what you can bring to the role. Continual improvement is critical to success therefore you must be able to operate effectively in this type of environment.


  • Professional qualification in a related area of expertise (ideally to Degree level)
  • Membership of relevant professional body

Skills & Experience

  • Extensive practical experience and relevant technical knowledge, working in a professional environment, including the management of maintenance operations using contractors and directly employed staff
  • Thorough knowledge and experience of managing maintenance operations across a large multi-site organisation
  • Fully conversant with developments in sustainability and environmental issues, including energy conservation;
  • Detailed practical knowledge, understanding and application of relevant Health and Safety legislation
  • Adept at organisational planning, problem solving and negotiation
  • Strong people and performance management skills
  • Expertise and understanding of building systems legislation and service requirements across a diverse portfolio
  • Ability to draft specifications, drawings, plans and service standards
  • Significant experience of service procurement and management
  • Project management and contract procurement/management
  • Change management
  • Budget management

Important Information:

To be considered for the role you must be able to fulfil all aspects of the requirements outlined. Surveys, inspections and fault finding are carried out throughout buildings including in plant rooms, service ducts/shafts, roofs, laboratories etc. where access may be awkward and where conditions may be hot and noisy; an awareness of hazardous situations is essential, for example, fragile roofs, asbestos, exposed machinery, steam plant, live electrical equipment etc. Managing maintenance work requires compliance with site health and safety rules which include wearing personal protective equipment and could involve climbing ladders, scaffolding etc.

For further interest and confidential discussion on this exciting opportunity, please contact Kevina Turnbull at Maxwell Stephens.