Helpdesk Coordinator

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  • Job Reference: 1197
  • Job Title: Helpdesk Coordinator
  • Location: Hertfordshire
  • Basic Salary Range: £21,000 - £24,000
  • Job Type: Full Time
  • Posted 6 years ago
  • This position has been filled

We are currently recruiting for two Helpdesk Coordinator roles on behalf of our client, who are a property company. The role will be based at the client’s site in Hertfordshire and is a full time, permanent role.

Our client are looking for a commercially astute, proactive candidate who has experience of working within a Helpdesk environment. The Help Desk coordinator will be responsible for a range of help desk duties including;

  • Administer all helpdesk calls & emails in line with site specific SLA’s
  • To sign off tasks once complete
  • To escalate outstanding jobs and chase as required
  • Schedule & coordinate engineers in line with SLA’s
  • The receipt and processing of engineer reports to ensure consistency & accuracy including validating costs & quotations.
  • Logging, processing purchase order requests and the procurement and despatch of materials and services.
  • Assist any Service Desk Teams & Team Leaders where necessary and provide general contract administration to the team.

The ideal candidate;

  • Experience of Helpdesk and various Helpdesk systems
  • Basic experience of Microsoft Word, Excel, Outlook and PowerPoint
  • Ability to work within a team structure
  • Ability to multi task and prioritise own workload