EMEA Facilities Experience Manager

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  • Job Reference: APHF1
  • Job Title: EMEA Facilities Experience Manager
  • Location: Berkshire, London + Travel to EMEA Region
  • Basic Salary Range: Circa £75,000 + Corporate Package & Opportunities
  • Job Type: Full Time
  • Posted 4 years ago
  • This position has been filled

Our client, a global FM giant is recruiting this role for their new international contract win with one of the world’s leading technology conglomerates.

The successful individual will work between Berkshire, London, The Nordics and Southern Europe.

Maxwell Stephens, the UK’s leading facilities management recruitment company, have been appointed by the client to find a passionate, customer-driven flexible thinker to manage multiple client relationships ensuring that delivery of all FM services meets and surpasses the expectations of both our client and their customers.

Role Purpose
To have complete ownership and responsibility of the TFM services delivered within your countries. Take ownership of all communication to the client and the internal team.
Have full accountability of the regional P&L and FM Operations

Responsibility for the client Workplace programme
Accountable for delivering the TFM service within the fixed price
Manage all client relationships and stakeholder relationships within region
Grow the account and build the trust of a new client
Develop and innovative and bespoke FM service utilising cutting-edge technology #
An ambassador for cultures and instil best practice at every opportunity

Key Responsibilities
Lead the facilities management services for specified region
Supporting the Senior Director in the evaluation, planning, and development of facilities management strategy which provides cost effective and customer experience focused building related support services
Management of all account P&L performance within region
Project management delivery experience within occupied environments
Demonstrate a sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy Be commercially aware and have a sound knowledge of budget preparation
Leading a multi-disciplined management team, comprising of both in-house staff and service partners, to provide a high quality, integrated facilities management operation within defined buildings
The custodian of the brand and responsible for driving the program across the client portfolio and team
Ensure a cost-effective maintenance programme for all buildings, plant, systems and equipment is in place
Manage client expectations through documented monthly/quarterly performance reviews
Ensure a Business Continuity Plan is in place and it is managed
Provide professional advice to the client on all FM matters
Ensure an effective induction, performance management and development system is in place for all team members, develop talent and adopt career management

Person Specification
Degree level qualified with NEBOSH or equivalent H&S qualification
Local language(s) required as well as English 5 to 8 years in a general management position in the FM arena
Worked within an EMEA account for over 2 years
Extensive experience in dealing with suppliers, contractors & negotiations
Strong organisation and communication skills
Commercially astute with very strong business development acumen
Strong knowledge of SLA’s/KPI’s and measurement procedures
Proven background in delivery high end FM services within a corporate environment

Maxwell Stephens encourages all suitable and interested professionals to contact us straight away to make their interest in the position known as demand for this role is expected to be exceptionally high.

Please email your CV and application to cv@maxwellstephens.com quoting APHF1 to apply.

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