Regional Experience Manager

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  • Job Reference: PR/000479
  • Job Title: Regional Experience Manager
  • Location: Frankfurt, Germany
  • Basic Salary Range: Circa €100,000 + Benefits + Opportunities
  • Job Type: Permanent
  • Posted 4 years ago
  • This position has been filled

Our client, a global FM giant is recruiting this role for their new international contract win with one of the world’s leading technology corporations. The successful individual will manage sites between CEE, Germany, Switzerland, Benelux.

Maxwell Stephens, the UK’s leading facilities management recruitment company, have been appointed by the client to find a passionate, customer-driven flexible thinker to manage multiple client relationships ensuring that delivery of all FM services meets and surpasses the expectations of both our client and their customers.

Role Purpose

  • To have complete ownership and responsibility of the TFM services delivered within your countries. Take ownership of all communication to the client and the internal team.
  • Have full accountability of the regional P&L and FM Operations


  • Responsibility for the client Workplace programme
  • Accountable for delivering the TFM service within the fixed price
  • Manage all client relationships and stakeholder relationships within region
  • Grow the account and build the trust of a new client
  • Develop and innovative and bespoke FM service utilising cutting-edge technology
  • An ambassador for cultures and instils best practice at every opportunity

Key Responsibilities

  • Lead the facilities management services for specified region
  • Supporting the Senior Director in the evaluation, planning, and development of facilities
  • management strategy which provides cost effective and customer experience focused building related support services
  • Management of all account P&L performance within region
  • Project management delivery experience within occupied environments
  • Demonstrate a sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy Be commercially aware and have a sound knowledge of budget preparation
  • Leading a multi-disciplined management team, comprising of both in-house staff and service partners, to provide a high quality, integrated facilities management operation within defined buildings
  • The custodian of the brand and responsible for driving the program across the client portfolio and team
  • Ensure a cost-effective maintenance programme for all buildings, plant, systems and equipment is in place
  • Manage client expectations through documented monthly/quarterly performance reviews
  • Ensure a Business Continuity Plan is in place and it is managed
  • Provide professional advice to the client on all FM matters
  • Ensure an effective induction, performance management and development system are in place for all team members, develop talent and adopt career management

Person Specification

  • Degree level qualified with NEBOSH or equivalent H&S qualification
  • Local language(s) required as well as English 5 to 8 years in a general management position in the FM arena
  • Worked within an EMEA account for over 2 years
  • Extensive experience in dealing with suppliers, contractors & negotiations
  • Strong organisation and communication skills
  • Commercially astute with very strong business development acumen
  • Strong knowledge of SLA’s/KPI’s and measurement procedures
  • Proven background in delivery high end FM services within a corporate environment


Maxwell Stephens encourages all suitable and interested professionals to contact us straight away to make their interest in the position known as demand for this role is expected to be exceptionally high.

Please email your CV and application to