Maxwell Stephens and Amadeus

Background

Founded in 1987, Amadeus is the leading provider of IT solutions to the global tourism and travel industry. Amadeus provide the technology which keeps the travel sector moving – from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.

Amadeus approached Maxwell Stephens to support in the recruitment of a Facilities Manager at their London Heathrow facility. Despite initially planning to take a multi-agency approach, the decision was made to partner exclusively with Maxwell Stephens on this recruitment campaign.

The Position

The Buildings and Facilities Manager would have overall responsibility for the management of Amadeus’ Londow Heathrow Facility. The overall objective of the role was to take ownership of and accountability for the provision of a safe and secure working environment for colleagues and customers. The role would ensure that business needs are met through the robust management of financial and contractual activities along with the timely and cost-effective delivery of all necessary support services and facilitation of business continuity as required.

Risk management and statutory compliance responsibilities were also central to the role, identifying and mitigating any associated risks. The post holder was also responsible for managing budgetary performance and compliance within agreed parameters and constraints. In addition, the Manager would ensure that corporate governance policies and procedures were applied and adhered to at all times.

The Candidate

With a degree in Facilities Management, Engineering, Architecture or related field, the ideal candidate would need to have a solid background in Facilities Management, with experience of leading a team to support a similar complex, fast-moving high-technology organisation and the associated commercial dynamics. In addition they would also need to have experience of facilities risk management strategies with sound financial and commercial skills in the procurement and delivery of high quality business support services.

In terms of personal attributes, the ideal candidate would have strong interpersonal, relationship-building,
networking and influencing skills, with the ability to manage/influence senior stakeholders. Excellent collaboration skills were also a necessity for the role. The post holder would have the ability to lead and motivate others, whether direct reports or extended team, to ensure a clear focus on key deliverables including customer experience and satisfaction.

The Results

Following a positive recommendation, Amadeus approached Maxwell Stephens to support in the recruitment of a Facilities Manager. Despite initially planning to take a multi-agency approach, the decision was made to work exclusively with Maxwell Stephens on this recruitment campaign.

A shortlist of seven candidates was submitted, all of which were invited to take part in initial telephone interviews. Following this, five candidates were invited to face-to-face interviews. One candidate was then invited to several further meetings which included interview tasks and presentations, resulting in a successful appointment to the position.

Everything I would hope for…

Maxwell Stephens was everything I would hope for from a recruitment agent. They knew my skill set and actually put me forward for a tole I may not have personally considered. They then kept me fully updated throughout an extended hiring process, and also assisted with final negotiations to ensure I received the package I wanted. I would highly recommend Maxwell Stephens to any FM looking to further their career.

Earl Peacock, Facilities Manager
Amadeus IT Group