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CASE STUDY:

ASOS

ASOS is one of the UK’s top fashion and beauty destinations, expanding globally at a rapid pace. With 75,000 product lines across Womenswear, Menswear, Footwear, Accessories, Jewellery and Beauty, they’re setting the pace in a worldwide fashion revolution. With a global reach they have specific sites targeting the USA, France, Germany, Italy, Australia, Russia and China.

ASOS approached Maxwell Stephens to support in the recruitment of a Senior Workspace Manager based in Leavesden, with additional responsibility for Birmingham and global regional offices in Paris, Berlin, Sydney and New York.

I recently worked with Maxwell Stephens on my recently obtained new job. The whole experience was very easy and the team were extremely helpful. They were professional at all times and completely understanding of every whim, thought and question I needed to ask or queried about the job and process.

I was fully informed at all stages of the application from start to finish be it by email, text, phone or even Video Chat! I would highly recommend Maxwell Stephens to either find you the right role, support you in finding the right person and someone to trust, especially in a market with varying recruitment experiences. They even made time to come and see in person well after I was awarded the job when visiting London for other purposes!

The Senior Workspace Manager is a vital role assisting the Head of Workspace and supporting the management of service delivery and operational delivery at the Customer Care Centre for ASOS.  The main purpose of this position is to ensure the successful delivery across all aspects of hard and soft service delivery ensuring full statutory compliance, management of all vendors, leading the on-site team, and ensuring financial management of the budget for the site placing superior customer care at the core of all aspects of the day-to-day operation.

Other key duties and responsibilities for this role include but are not limited to: lead delivery of workspace strategy across all sites in remit; responsibility for ensuring workspace are represented during any fit-out, relocation or refurbishment project and that new sites are operationally ready for occupation; management of the workspace budget for sites including for any workspace project works; give direction and mentor their team to promote engagement and excellence in customer service and delivery; develop a close working relationship with all of the vendors and management of the Building Management Systems and understand other critical systems including UPS, generator, fire alarm etc.

The Position

The Candidate

The successful candidate needed to have strong communication skills with the ability to influence decisions at all levels and command respect from all areas of the business, with a distinct ability to assert expertise and achieve objectives diplomatically. The ability to combine a strategic outlook with a hands-on attitude the post holder should be self-motivated with strong leadership skills and strong strategic skills, especially in relation to property management, building project management, space requirements and maintenance. Due to the fast-paced and dynamic nature of the business, they would need to manage simultaneous projects and deliver the core role effectively in a pressured environment.

In regards to specific experience, the post holder would need to provide evidence of managing medium/large building projects covering project conception, planning, budget management and control, time scale, team health and safety and quality management. They would also need to have good technical knowledge (including construction, heating, air conditioning, plant rooms, lighting), managing SLAs, KPIs and contractors. In addition to membership of a relevant professional body (eg. BIFM, IFMA or RICS), an appropriate Property, Facilities Management and/or Building Services related qualification (BIFM Qual, BSc, DipFM or MSc) would be an advantage.