Operations Manager (Football Stadium)

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  • Job Reference: PR/000120
  • Job Title: Operations Manager (Football Stadium)
  • Location: South East London
  • Basic Salary Range: Competitive + Package & Opportunity
  • Job Type: Permanent
  • Posted 5 years ago
  • This position has been filled

This is an extremely rare opportunity to work for a professional association football club in South-East London. Since forming over a hundred years ago, they have performed at some of the highest levels of attendance in English football history.

Our client has chosen Maxwell Stephens, the UK’s leading Facilities Management Recruitment firm, to fill this vital role.

With a stadium, capable of accommodating over 25 thousand fans per match, this demanding facility requires an experienced and dedicated Operations Manager to keep things under control.

Who’s right for this role?

Your world-class organisational skills make you the perfect manager; with the ability to multitask and prioritise your workload, you are an effective and efficient worker. You’re ambitious, driven, and determined to deliver the best service.

Independent and self-motivated, you work on your own initiative. You take a proactive and innovative approach to everything you do. Our client will rely on your dexterity, and ability to think for yourself.

Being part of a dynamic and effective team excites you. With your outstanding interpersonal skills, you will easily build and maintain close working relationships with other employees. Your ability to communicate with people on all levels makes you an asset to the company.

Be it collaborating with colleagues, negotiating, communicating with guests, or liaising with stakeholders, your professionalism and diplomacy shines through. You have excellent customer service skills and the ability to integrate into an already established team.

For this extremely responsible role, you will be able to demonstrate the utmost discretion when dealing with all sensitive and confidential information. This role is subject to DBS checks showing the culpable nature of the job. Your integrity and credibility are essential and non-negotiable.

With over five years’ experience in leading a multi-functional department, you’re at home when managing big projects and events. You’ve managed a successful facilities team before. You can utilise your extensive knowledge of maintenance practices and construction standards effectively. You may have even worked within the sports stadia or events industry before.

Educated to degree level or equivalent, or with a significant amount of industry-specific experience, you’re eager to learn. If you don’t hold it already, you’re happy to complete training for an NVQ4 in Spectator Safety in order to provide the very best service.

Our client also requires your experience in setting and managing budgets, meeting deadlines and working with financial limits for this diverse role. You are computer literate, with good administrative skills and a valid UK driving license.

You’re used to delivering Health and Safety, possibly with a recognised qualification. Along with your previous experience in managing guests in a public building, your excellent customer service skills make you the ideal candidate for this position.

What you’ll be doing with our client

As the Operations Manager, you’ll be required to oversee and coordinate all operational aspects of the stadium and training ground. Ensuring all events are ran safely and efficiently on match days and non-match days, you will also be responsible for Operations, Facilities, Maintenance, Stewarding, Catering, and Security & Ground staff.

Upon joining our client, you will enter an established and reliable facilities team. An incredible collective of people, you will be blown away by their level of skill, and passion for the organisation. Experienced and dedicated, these workers need your clear leadership and direction.

You’ll be responsible for the full-time members of staff, as well as a large, casual Match day team of up to 400 people. In addition, you will train your own operational team to support Academy matches and training ground operations.

Our client will need you to ensure a welcoming and safe environment for all staff, guests, and fans attending Match Day and non-Match Day events. Developing a customer-centric culture, you’ll work to enhance the fan and guest experience. Not only will you uphold our client’s reputation, you’ll help to improve it.

By coordinating and implementing an effective communication system across the team, you will ensure the efficient delivery of all operational procedures. You will be required to develop and maintain strong relationships with key stakeholders; from the emergency services, to the local council, your outstanding communication skills will mean everyone is kept in the loop.

Your vast project management experience will be required when liaising and coordinating with internal and external stakeholders. You’ll be delivering results professionally, efficiently, and to agreed budgets.

All Health, Safety and Environmental statutory obligations will be your responsibility; overseeing industry best practice for procedures and H&S management systems, ensuring compliance with legislative requirements. You will also represent the club at all Safety Advisory meetings with the local Authority.

The security of the club and stadium will be in your hands, as you manage both security and stewarding operations on both event and non-event days. This crucial responsibility will include managing all accreditation and staffing levels.

Using your extensive FM knowledge, you will ensure the fabric of the building both externally and internally is maintained and serviced to a high standard, in accordance with the management contract and agreed budgets.

You’ll identify opportunities to maximise revenue streams for the organisation, managing tenants leasing or renting office space. Our client needs you to ensure all efficient controls are in place to manage departmental budgets, costs, and procurement. In addition, you will be asked to prepare and deliver operational reports when required; helping to ensure cost-efficiency and highlight areas for improvement.

Apply now

This opportunity comes with a lot of responsibility. Our client needs your determination, ambition, and abilities, to ensure optimum effectiveness.

Managing this prestigious and bustling stadium is the challenge you’ve been looking for.

Apply today through Maxwell Stephens. Either call us on 0207 118 48 48 or email cv@maxwellstephens.com

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