Head of Estates and Maintenance

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  • Job Reference: PR/000290
  • Job Title: Head of Estates and Maintenance
  • Location: East London
  • Basic Salary Range: Up to £52,323 per annum
  • Job Type: Full Time
  • Posted 5 years ago
  • This position has been filled

Leading FM recruitment consultancy Maxwell Stephens has been appointed by a major educational establishment to provide a world-class Head of Estates and Facilities Management as it seeks to improve its OFSTED rating in all its operating areas.

The successful candidate will manage our client’s estates and facilities management. You’ll be accountable for the ongoing development and improvement thereof through highly effective services and solutions provision delivered by our client’s staff and contractors.

About our client

Operating across 17 sites (including student campuses, community-based learning centres, and vocational training centres), our client is responsible for the education and career development of over 13,000 students in its catchment areas delivered by nearly 1,000 staff.

From 2020, our client will embark on a major capital redevelopment programme incorporating advances in teaching, learning, and technology.

Hard FM, soft FM, and PPM

This is a varied and challenging role offering the successful candidate a rewarding career and professional satisfaction.

In addition to overall estates management with specific reference to our client’s 2017-2020 strategic plan and beyond, you’ll be in charge of hard FM, soft FM, and PPM. For these three areas of activity, legal compliance, budgetary discipline, asset lifetime management, and successful delivery within agreed timescales are essential.

For hard and soft FM, you’ll manage the delivery on a day-to-day basis of operations, health & safety, security, cleaning, and maintenance. For PPM, you’ll define and develop PPM plans for building fabric and building services specific to each of our client’s premises.

Customer satisfaction and curriculum partnering

Our client is a learner-led provider of education which relies on its Curriculum Directors and Heads of School to let it know what is needed for the successful attainment of students’ required grades and their enjoyment of the overall student experience.

You’ll work closely with these colleagues, liaising with them to monitor and improve how EFM supports curriculum delivery and provides exemplary levels of service to staff, students, and visitors.

Budgetary and performance

Successful management of and control over EFM annual capital and operational revenue budgets is essential. You’ll liaise with colleagues in Finance so that all reporting of expenditure is timely and accurate and against plan and forecast.

The ability to stay within budget will be critically influenced by your team’s capability to measure, analyse, and report on the performance of individual built assets and of EFM services. Preparation of EFM reports for the client, its Executive Board, its Leadership Team, and other senior management forums will be a regular and recurring responsibility in this role.

Other responsibilities

You’ll manage the annual programme for minor capital works across our client’s sites, working with Directors and Heads of School to determine priorities for refurbishments, redecorations or alterations, managing the contracting to ensure value for money.

You’ll work with other Heads (e.g. IT, Finance, HR, Student Support and Student Services) with the goal of aligning EFM services so that other departments can successfully deliver their part of our client’s strategic plan.

You’ll develop, maintain, regularly refresh, and subject to peer review EFM policies, guidelines, and standard procedures to ensure best practice and future-proof EFM’s service delivery. You’ll manage relevant direct and indirect reports within the EFM directorate ensuring that our client’s processes for staff recruitment, training, development, absence planning, and performance management are followed and goals attained.

About you

With a certified FM qualification, an active membership of NEBOSH/IOSH (or equivalent), full membership of a relevant professional property institute (like BIFM, RICS, CIBSE or equivalent) and holding Level 2 GCSE English and Maths, you’re a proven leader with 5 years’ experience heading up an estates or FM department working across a range of property disciplines.

You have experience of managing the commissioning and tendering of FM service delivery and supply contracts for a range of commercial and educational establishment and to international quality standards (for example, ISO9001 or ISO14001). You can demonstrate a history of working well leading a culturally diverse and geographically dispersed team (including remote management).

Technically, you have a background in hard FM meaning that you can oversee building services and maintenance engineers, that you understand risk management skills, and you have an understanding of and ability to interpret and work with a range of architectural drawings and information.

Personally, you have a proven ability to manage others individually and as a team using your high level of verbal communication and negotiating skills. You can draft presentations and technical reports for senior colleagues in a way that gets over the points you wish to make and that is understandable to less-technical readers.

You have superb organisational skills and an ability to work with large and complex data sets for analysis, to interpret, for problem solving, and to inform management decision-making.

You have well-developed skills in all areas of budgetary and financial management and are competent in the use of Microsoft Office, Microsoft Project, and Microsoft PowerPoint programs.


Maxwell Stephens is expecting a large volume of applications for this role. We’re keen to place the correct person with our client as soon as possible. Therefore, we encourage all interested FM professionals with the experience to successful expedite this role to contact us without delay.

Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply.