UK Head of Facilities

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  • Job Reference: PR/000330
  • Job Title: UK Head of Facilities
  • Location: London
  • Basic Salary Range: Negotiable depending on experience
  • Job Type: Full Time
  • Posted 4 years ago
  • This position has been filled

Our client is a successful corporate organisation whom are now looking for a new Head of Facilities for their national portfolio of offices.

  • Working with key stakeholders and the senior team to develop the UK Facilities Management strategy.
  • Establishes an FM supplier management strategy; ensures standardisation across the UK offices where appropriate; manages contracts and the overall supplier relationships.
  • Responsible for the UK Facilities budget; ensuring maximum value for money.
  • Monitors compliance to UK law, regulations and standards and policies.
  • Ensures office risks and issues are identified and appropriate actions are in place to mitigate.
  • Sets the framework for FM performance management, including establishing KPIs and reporting.
  • Standardises (where appropriate) all FM activities across the UK offices, including policies, processes, tools, suppliers and information.
  • Ensures effective communication across all stakeholders, including the users of facilities. Ensures senior stakeholders are fully engaged and involved in key decisions.
  • Line management responsibility for Office Manager and team; functional responsibility for regional Office Managers and other Facilities related staff.
  • Ensures all Facilities staff are appropriately trained and developed; knowledge is shared across the team and support is available from the wider team.
  • Owns the design and delivery of new/refurbished office facilities.
  • Works with the Group Health and Safety Director to ensure all offices are safe and promote staff wellbeing.
  • Works with the Group Head of Sustainability to minimise the environmental impact of facilities.


  • Bachelor’s or Master’s degree in Facilities Management or related field; or equivalent work experience.
  • BIFM Level 4 or above (or equivalent qualification)
  • NEBOSH qualification desirable

Skills & Experiences

  • Project Management skills and experience of overseeing complex office fit-out projects
  • Strategic approach and a proven experience of working at a senior management level
  • Experience of managing and developing a geographically distributed team of direct and indirect reports; establishing clear processes
  • Ensures clear plans are produced and appropriate skills are employed to achieve plans
  • Enables the achievement of results by clear leadership and team working
  • Ensures appropriate professional working standards are established and maintained
  • Works collaboratively with stakeholders to find and agree solutions
  • Demonstrates empathy with key stakeholders, visitors and staff and always strives to achieve excellent customer experience
  • Communicates and influences effectively at all levels and gets buy-in and commitment from others
  • Ensures Value for Money in all aspects of work responsibilities
  • Strong negotiating skills
  • Good experience of managing office Health and Safety and sustainability issues.

Person Specification


  • Must be able to take full accountability for their role, actions, judgements and decisions.
  • Must be passionate about work, committed to excellence and continuous improvement.
  • Confident in making decisions within policy guidelines.
  • Must be able to remain calm and focussed in difficult situations.
  • Proven record of getting results and developing others.
  • Won’t be afraid to address difficult issues and establish facts.

 Planning and Organisation

  • Able to delegate effectively.
  • Must be able to run effective and productive meetings.
  • Must be organised and prioritise own work to deliver on time through managing time effectively.

Communicating and Influencing

  • Must be able to build trust and confidence through open communications and informing colleagues about issues that will affect their role.
  • Must be able to use a range of communication skills and adapt these as necessary.
  • Use facts and data to influence an outcome.
  • Presents well to others.

Team Working

  • Must be able to participate, share knowledge and actively support colleagues.
  • Able to quickly deal with conflict or issues that could affect the performance of the team.
  • Must be able to recognise own strengths and weaknesses and draw on the strengths of different people.
  • Must be able to motivate a team to achieve one common goal.


  • Must act as a role model, setting high personal standards.
  • Must be able to adapt management style to suit different individuals and situations.
  • Must be approachable and able to offer advice and support to others when required.
  • Able to communicate clear expectations of performance and behaviour and act quickly to resolve issues.
  • Must be able to articulate a clear purpose to others and encourage a maximum buy in and commitment from them.
  • Must take an active interest in developing others by providing opportunities for others to reach their full potential.
  • Must be able to give fair, accurate and regular feedback on performance, which builds capability and confidence.