Operations Surveyor (Client Side)

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  • Job Reference: PR/000629
  • Job Title: Operations Surveyor (Client Side)
  • Location: London
  • Basic Salary Range: Up to £50,000 + Excellent Pension, Benefits & Opportunities
  • Job Type: Permanent
  • Posted 3 years ago
  • This position has been filled

This is an exceptional opportunity working for a globally recognised client. Maxwell Stephens have been assigned by our client to recruit for an Operations/Building Surveyor based across their huge estate. Our client is looking for a passionate, customer-driven individual.


Reporting into the Head of Department, the Operations Surveyor is to be a key member of the team responsible for the operational activities of the Estate.

Key Responsibilities

Property Management

  • To be responsible for the conservation, repair and maintenance of the building services in specified areas of the Estate as well as the provision, operation and supervision of day-to-day building maintenance work and projects from the annual works programme.
  • This includes, but is not limited to, new work, services, public health engineering services, safety and fire precaution related works and refurbishment projects
  • To ensure that the building services and structures that house them within specified areas of the Estate are regularly tested and inspected and that work is programmed, planned and scheduled accordingly
  • To be responsible for the end-to-end management of a range of works, varying in scope and scale. This will include planning; preparation of specifications, schedules of work, sketch plans and simple working drawing; management of the tender process; appointment of contractors; supervision through to completion and settlement of final accounts
  • To liaise closely with Property Section colleagues to ensure projects are appropriately co-ordinated with other works to minimise disruption, ensure best use of resources and ensure that work is carried out to the highest possible standards
  • As required, to assist with the preparations for internal events

People Management

  • Working in close liaison with the Operations Supervisor, to oversee works and drive the performance of contractors and the in-house team to ensure that works are completed on time, within budget and to the required specification and quality standards

Compliance and Risk Management

  • To ensure compliance with statutory duties and legislative requirements and that associated policies and procedures (internal and external) are known and adhered to; to carry out the role of ‘nominated person’ for particular systems; to check and monitor competence of staff, consultants and contractors that are assigned to work on the systems; to report regularly regarding statutory compliance to the ‘responsible person’ and the ‘duty holder’; to ensure that corrective measures are taken when necessary to address any issues of non-compliance
  • To promote a culture of risk awareness and management and to regularly review compliance

Financial, Contract and Systems Management

  • To ensure all financial, tender and contract management processes comply with internal procedures, and that financial authorisations fall within delegations
  • In conjunction with the Operations Supervisor, monitor the performance of contractors to ensure works are completed within budget, on time, to the required standard and provide best value
  • To ensure works are procured in the most cost-effective manner in order to achieve excellent value for money
  • To ensure all management systems and records are accurately completed and maintained according to retention schedules

Stakeholder Management

  • To pro-actively manage stakeholder relationships and communicate regularly to internal stakeholders (including the client and all those affected by the works) on the progress and impact of works to minimise disruption
  • To liaise closely with customers to ensure the service provided meets their needs and expectations and that the highest levels of customer service are delivered

Person Specification

  • Educated to degree level with substantial experience as a Surveyor ideally gained within an environment of occupied spaces.
  • Experience of managing and maintaining historic / listed buildings would be a definite advantage.
  • Demonstrable experience in relation to statutory compliance and risk management
  • Adept at managing stakeholder relationships, with a diplomatic and collaborative approach, natural interpersonal skills and influence at all levels
  • Experience of control and contract management, ideally gained within a value for money environment
  • Good project management skills. Able to manage a varied portfolio of work, adapt to changing circumstances and prioritise work/resources
  • Have good people management and contractor relationship management skills
  • A logical problem solver with good judgement and decision-making capability. Able to remain level-headed under pressure
  • The ability to work collaboratively with colleagues across functional and geographical boundaries, where flexibility and a ‘can do’ approach to teamwork is essential
  • Genuinely passionate about and familiar with a customer-driven approach to the delivery of property services, with a rigorous approach to standards of internal customer service and continuous improvement
  • IT literate with a good working knowledge of MS Office and CAD.

Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply.

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