Assistant Facilities Manager – Immediate Start / Temporary

They have 60,000 sq. ft of amazing office space themed to be a ‘home away from home’. This is an energetic, fast-paced environment so you will need to be able to juggle a variety of tasks at any one time while ensuring the highest standard of customer service.

Supporting the Facilities Manager your role will be the first point of call for facilities queries, you will provide an efficient and high level of service to the office and external guests. You will also manage the work of the Front of House Receptionists. You will need to be flexible to the duties required of you and have a positive, can do attitude.

You will be exceptionally organised, have an excellent eye for detail and high service standards to ensure the office is consistently maintained and presented to a high standard. As well as delivering administrative and facilities support, the Assistant Facilities Manager is a key member of the facilities team and will proactively help to manage the cleaning team, contract, building, organise maintenance and respond promptly to any office issues.

Key responsibilities

Front Desk:

• Ensuring the reception is providing an excellent service to internal and external customers at all times
• Prioritising the daily workflow and ensuring daily Front Desk tasks are carried out each day
• Ensuring that all visitors receive a warm and friendly welcome from the Front Desk Assistants
• Assisting with planning & arranging of in house team events
• Ensure resolution of requests

Facilities:

• Management and clear direction of the in-house cleaning team, ensuring cover is organised
• Starter / Leaver processing
• Line management of the in-house Barista and overseeing Cafe services
• Ensuring maintenance issues and faults are reported and fixed timely by liaising with maintenance contractors
• Following up on escalated faults with various suppliers
• Overseeing the external cleaning contract, monitoring service standards and escalating issues
• Ensuring the office is maintained and presented to a high standard at all times
• Ensuring office environment is comfortable (temperature control)
• Proactively Investigating faults
• Delivering the building facilities induction for new starters
• Authorising ordering goods and services within budget
• Fire alarm testing
• Ensuring correct access card permissions are issued and correct timings are on the access control system
• Overseeing Gym provision and equipment
• Reporting
• Auditing of starter/leaver process
• Assisting with sourcing of new suppliers and services
• Ad hoc projects
• Deputising for the Facilities Manager when required

Requirements

• Strong facilities experience
• Reception/FOH experience
• Excellent eye for detail
• Excellent written and verbal communication skills
• Excellent time management skills
• Strong organisational skills; ability to plan ahead
• Pro-active approach/demonstrate a willingness to help
• Problem solver
• Good under pressure
• Ability to delegate effectively
• Staff Management experience

Sound like the role for you? We look forward to receiving your application.

You can send your CV to cv@maxwellstephens.com